Rocket.Chat · 11 hours ago
Sales Engineer [US]
United States
Full-time
Remote
Senior LevelRocket.Chat is the world's largest open-source communications platform, specializing in secure communication solutions for governments and critical infrastructure organizations. They are seeking a Senior Sales Engineer to support the US territory by leveraging technical expertise and sales-driven mindset to assist customers and partners with their communication needs.
Developer PlatformDeveloper ToolsEnterprise SoftwareMessagingSoftware
Responsibilities
Owning and executing key pre-sales activities including technical presentations, product demonstrations, and proof-of-concept (PoC) engagements
Partner closely with Account Executives to jointly own the sales cycle, account strategy, and technical success of assigned opportunities
Install, support, and maintain Rocket.Chat solutions during proof-of-concept deployments to ensure technical success and customer confidence
Develop and deliver technical content in response to RFPs, RFIs, and other formal procurement processes
Engage in infrastructure and architecture discussions to define appropriate system designs based on each customer’s technology landscape and operational requirements
Drive deeper and broader engagement within accounts by identifying additional use cases, alternative solutions, internal sponsors, and opportunities that require collaboration with other customer teams or internal Rocket.Chat stakeholders
Elicit, document, and analyze customer business and technical requirements, translating them into value-based proposals that address key business drivers and pain points—guiding opportunities toward both a technical close and a business win
Act as a liaison with Product Management by communicating market feedback, feature requests, and emerging customer needs from prospects and existing customers
Build and maintain strong relationships within the partner ecosystem by collaborating with the Channel Sales team to support joint opportunities
Enable and train partners on Rocket.Chat products and solutions, ensuring they are equipped to support opportunities through technical validation and closure
Qualification
Required
Proven experience in technical pre-sales or Sales Engineering roles within enterprise software environments
Fluency in English, with the ability to clearly articulate complex technical and business concepts
Demonstrated experience delivering customer training, product demonstrations, and executive-level presentations
Strong ability to communicate and engage with enterprise executives and senior decision-makers
Passion for technology and sales, with a consultative, solution-oriented mindset
Proven capability to lead in-depth discussions around business and technical requirements, value-based selling, and solution design through demonstrations and proof-of-concepts
Hands-on experience with containerization technologies, including Docker and Kubernetes
Experience installing, configuring, and administering UNIX/Linux-based systems
Working knowledge of both relational and non-relational database technologies, including prior experience with MongoDB
Experience with major cloud platforms such as AWS
Familiarity with identity and access management solutions, including Active Directory and LDAP
Willingness and availability to travel as required
Preferred
Experience working with open-source business models
Experience supporting or selling mission-critical SaaS platforms in enterprise or regulated environments
Working knowledge of JavaScript and other programming or scripting languages
Prior military experience and/or an active U.S. security clearance (or eligibility to obtain one) is a strong plus
Benefits
Fully Remote & Flexible Working Hours
Flexible Paid Time Off, Holidays and Vacation
Company Laptop
Remote Benefit
ITalki, Courses and Books
Stock Options
Multicultural Environment
Vibrant Company Culture
Company
Rocket.Chat
Rocket.Chat is a platform that improves internal and external communication within a controlled and secure environment.
Founded in 2016
51-200 employees
H1B Sponsorship
Rocket.Chat has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$36.9MKey Investors
Alexia Ventures,Bob Young,Endeavor Catalyst,New Enterprise Associates,Valor Capital GroupGreycroft,MONASHEES,Valor Capital GroupMONASHEES,New Enterprise Associates
2023-09-21Series A· $10M
2021-02-03Series A· $19M
2019-08-06Seed· $2.9M
Leadership Team
Gabriel Engel
Founder & CEO
Recent News
2025-04-15
Company data provided by crunchbase