Vanguard · 4 hours ago
Executive IT Services Specialist
Wayne, PA
Full-time
Onsite
Senior Level
5+ years expVanguard is a company focused on the long-term financial wellbeing of its clients, and they are seeking an Executive IT Services Specialist to ensure seamless technology experiences for senior leaders. This role involves providing high-touch IT support, managing executive technology, and collaborating with other IT teams to resolve complex issues, all while maintaining a secure and reliable IT environment.
FinanceFinancial Services
No H1B
Responsibilities
High-Priority Technical Support: Serve as a direct IT support partner for ~200 senior leaders, providing immediate response and rapid resolution for any hardware, software, or connectivity issues to ensure minimal downtime and maximum productivity
End-to-End Device & Application Management: Support and maintain all executive technology, including Windows and macOS laptops/desktops, mobile devices (iPhone/iPad), videoconferencing systems, and critical software (e.g. Microsoft 365 and other productivity/collaboration tools), ensuring they are fully operational and up-to-date at all times
Proactive System Maintenance: Conduct regular health checks, updates, and patches on executive devices; manage technology refresh cycles and new hardware/software rollouts with minimal disruption to the user. Leverage enterprise tools (e.g. Intune, Jamf Pro) to monitor device performance and address potential issues before they impact the executive, guaranteeing a secure and reliable IT environment
User Training & Advisory: Act as the primary IT advisor and liaison for executives. Build strong relationships and trust with each executive and their support staff, gaining insight into their preferences and workflows. Provide one-on-one coaching or training on new technologies, tools, and IT best practices tailored to the executive’s needs, improving their tech proficiency and confidence when requested
Collaboration & Escalation: Work closely with other IT & Security teams (e.g. network, security, enterprise applications) to quickly escalate and resolve complex issues beyond the desktop, such as enterprise network outages or specialized software problems or threat events. Ensure that all support actions comply with corporate security policies and safeguard sensitive information at all stages
Availability & Travel: Be prepared to support executives beyond typical 9-to-5 – including providing after-hours and weekend on-call assistance when urgent needs arise. This role is based in Malvern, PA, and requires approximately 15–25% travel to support off-site meetings, board sessions, or other critical events in person as a part of a broader team. You will sometimes work early mornings or late nights to ensure seamless technology support during important meetings in different time zones or during executive travel
Qualification
Required
5+ years of IT support experience in helpdesk, desktop support, or similar roles
2+ years directly supporting C-suite or VIP end-users in a large enterprise environment
Proven track record of providing hands-on support to senior executives (e.g. CEO, CIO, board members)
Expertise in both Windows and macOS operating systems
Expertise in mobile device platforms (iOS required; Android a plus)
Strong skills with enterprise productivity and communication tools, especially Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams)
Experience with video conferencing tools (Teams/Zoom/GoogleMeet)
Experience with mobile device management and common peripherals and AV technologies
Demonstrated ability to diagnose and resolve a wide range of technical issues quickly and under pressure
Solid understanding of networking fundamentals (Wi-Fi, VPN, firewalls)
Understanding of enterprise cybersecurity best practices to support secure executive computing and communication
Preferred
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience) is preferred
Industry certifications such as CompTIA A+, Network+, ITIL Foundation, or relevant Microsoft/Apple certifications are highly valued
Company
Vanguard
Check is a client-owned investment company that offers low-cost mutual funds, ETFs, advice, and related services.
Founded in 1975Kelayres, Pennsylvania, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
ic@3401
2017-03-31Non Equity Assistance
Leadership Team
Salim Ramji
Chief Executive Officer
Andrew Maack
Principal, Head of US Equity Index Portfolio Management
Recent News
2026-01-20
2025-09-05
2025-03-15
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