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EXOS · 14 hours ago

Desktop Support Technician

positionIndianapolis, IN
timeContract
remoteOnsite
seniorityMid Level
date4+ years exp
EXOS is seeking a hands-on Help Desk / Desktop Support Specialist to join their IT team. This role involves providing desktop support, troubleshooting technical issues, and ensuring excellent customer service for end users across the organization.
ConsultingInformation TechnologyStaffing Agency
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Growth Opportunities

Responsibilities

Provide day-to-day desktop and help desk support for end users
Troubleshoot hardware, software, printer, network, and connectivity issues
Support Microsoft Windows environments and Microsoft 365 applications (Outlook, Teams, OneDrive, etc.)
Perform user account management in Active Directory (new users, resets, permissions, access issues)
Diagnose and resolve profile, login, and shared drive access problems
Image, configure, and deploy laptops and desktops
Document work and update tickets in the ticketing system
Prioritize and manage multiple support requests effectively
Escalate issues appropriately when necessary
Deliver clear, professional communication to non-technical users
Proactively identify recurring issues and recommend improvements

Qualification

Windows OS troubleshootingActive Directory managementMicrosoft 365 supportTicketing systems familiarityDevice imagingDeploymentCustomer service skillsNetworking concepts understandingCommunication skills

Required

4+ years of hands-on Help Desk or Desktop Support experience
Strong troubleshooting skills across Windows OS, printers, and network connectivity
Experience with Active Directory user management
Experience supporting Microsoft 365 (Outlook, Teams, OneDrive)
Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
Ability to work independently with minimal direction
Strong customer service and communication skills
Ability to quickly learn a new IT environment

Preferred

Experience imaging and deploying devices
Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN)
Experience working as part of an internal IT team
Knowledge of profile troubleshooting and shared drive permissions

Company

EXOS

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At EXOS, we provide the critical support organizations need to protect, strengthen, and grow as technology and business needs continue to evolve.
dateFounded in 2008
location
Indianapolis, Indiana, USA
people-size51-200 employees
web-link
https://exosit.com

Funding

Current Stage
Growth Stage

Leadership Team

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Jason Sondhi
Chief Executive Officer
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Chris Norris, MBA
CONTRACTOR - SharePoint Administrator / Sr. Business Analyst / Dynamics CRM Administrator /
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Company data provided by crunchbase