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Hudl · 1 day ago

Support Intern

Hudl is a company dedicated to supporting sports teams and enhancing their performance through innovative technology. They are seeking a Support Intern who will provide technological support to users, answering questions via phone, email, or live chat, while being part of a collaborative team environment.
SoftwareSportsVideo
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Culture & Values
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H1B Sponsor Likelynote

Responsibilities

Provide technological support to users via phone, email, or live chat
Collaborate with other staff to research and resolve technical issues
Ensure customers understand their technical issues and how you’ll resolve or elevate them

Qualification

EmpathyCommunication skillsCustomer service experienceOrganizational skillsPrior Hudl knowledgeTeam-oriented

Required

Current student. You're a current student and will remain a student for the duration of this internship
Empathetic. You can easily put yourself in someone else's shoes to find them the best solution
Communication skills. You're able to clearly provide solutions with a human touch, both through email and on the phone. You can ensure customers understand their technical issues and how you'll resolve or elevate them
Organized. Your time-management skills enable you to thrive in school, life and at work. Strategically planning and prioritizing these various responsibilities and events is what helps you be successful
This role requires working in the office, so we're currently considering candidates who live within a commuting distance of our headquarters in Lincoln, Nebraska

Preferred

Customer service experience. The way we speak and interact with customers matters. A previous role in a customer setting would ensure you know how to present information in various situations
Team-oriented. You can collaborate with other staff to research and resolve technical issues
Prior Hudl knowledge. Our clients come to us to enhance their game—you'll make sure they know how to use Hudl in the best way possible

Benefits

Lunch-and-learns
Access to curated libraries
Employee resource groups

Company

Hudl is a software platform that provides video analysis and coaching tools for sports teams.

H1B Sponsorship

Hudl has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (4)
2022 (4)
2021 (1)

Funding

Current Stage
Late Stage
Total Funding
$228.85M
Key Investors
Bain Capital Tech OpportunitiesAccel
2020-05-21Series F· $120M
2018-12-07Convertible Note
2017-07-06Series D· $30M

Leadership Team

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David Graff
CEO
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Brian Kaiser
CTO at Hudl
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Company data provided by crunchbase