IT Associates · 18 hours ago
Desktop Support Technician (Windows 11 upgrade support/short term))
St Paul, MN
Contract
Onsite
New Grad, Entry Level
$25/hr - $27/hrIT Associates is a managed services provider seeking a Desktop Support Technician to assist with Windows 11 upgrade support. The role involves providing on-site support, imaging computers, and helping users with setup and troubleshooting issues.
Communications InfrastructureConsultingInformation Technology
Hiring Manager
Sheetal C.
Responsibilities
Provide on-site support for on-going Windows upgrade
Imaging Windows 11 computer, helping with setup with users
Provide support for users of computers and software systems
Provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance
Answer on-the-spot inquiries from users
Provide general training for applications and hardware
Demonstrate in-depth knowledge of computer systems and common issues to promptly address all user concerns
Provide clear technical support and swiftly resolve desktop issues
Qualification
Required
Bachelor's Degree from an accredited University, preferably in Computer Science or Information Systems, or equivalent experience
Experience with Windows 10/11, SCCM, Intune. Understanding of VDI technologies (Citrix, VMware, Azure Virtual Desktop)
Desktop support technician specializing in the support of Windows & Apple Mac based systems, related software and peripherals
Managing and maintaining ticket SLA s & driving First Call Resolution
OS Troubleshooting for all desktops and laptops
Assist users with pre-upgrade readiness checks (hardware compatibility, backups, etc.)
Support Windows 11 upgrades via SCCM or Intune
Desktop Support is responsible for the phones & network, as well as owning support from the switch port to the desk
First point of contact for laptop/desktop, Printers, mobility devices, In-tune support, Asset management
Desktop Support is responsible for testing of Desktop images / Packages as in when new packages are delivered
Troubleshooting Networking and connection issues as and when required
Proficient knowledge of antivirus software
Excellent written and verbal communication skills
Exceptional time-management and multitasking abilities
Strong problem-solving and interpersonal skills
Benefits
Medical
Dental
Retirement
Other benefits
Company
IT Associates
IT Associates provides businesses and organizations with IT, data, consulting, and communications services and equipment.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Quinn
Sr. Client Partner
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