TruStage · 13 hours ago
Technical Writer (Hybrid)
Madison, WI
Full-time
Hybrid
Entry, Mid Level
$73K/yr - $110K/yr
2+ years expTruStage is committed to making a brighter financial future accessible to everyone, and they are seeking a Technical Writer to create clear and user-friendly documentation. This role involves collaborating with various stakeholders to translate complex information into understandable content and to maintain the knowledge management system for critical processes and procedures.
Financial Services
Responsibilities
Research, write, edit, index, or revise user documentation of large scope and technical complexity
Convert highly technical information into easy-to-understand language tailored to the target audience
Write and edit letters for customer communication
Interacts with operations and projects during design phase to gain understanding of products, processes and systems and creates and/or updates processes as required
Participates in project meetings and/or demonstrations as required and manages project duties as needed
Analyze the requirements of the project to determine the types of documentation and publications needed
Supports staff and customer training as needed, as the documentation expert
Ensures accuracy and completion of technical documentation and customer letters
Proofread and update documentation to improve clarity, accuracy, readability, and compliance with style guide and TruStage brand guidelines
Authors new content to support processes and procedures in business area
Conducts lifecycle review of content on an annual basis to ensure that it is still accurate, obtaining sign-off from subject matter expert (or Compliance) when necessary
Owns the accuracy of knowledge content and follows style and standards guidelines for assigned business area
Maintains list of SMEs, knows who has the authority to sign off on each document and proactively collaborates on documentation changes and updates as necessary
Collaborates and communicates process changes to stakeholders as needed
Qualification
Required
Bachelor's degree in English or Communications equivalent
2+ years of technical and/or business writing experience
Excellent oral and written communications
Understanding of business systems, operating systems and business processes required
Experience working in a cross-functional capacity is a must
Experience working in agile methodology
Experience in knowledge management systems required
Strong organizational skills with attention to detail and accuracy
Strong analytical and problem-solving skills
Preferred
4+ years of technical and/or business writing experience
AI comms experience
Benefits
Medical
Dental
Vision
Employee assistance program
Life insurance
Disability plans
Parental leave
Paid time off
401k
Tuition reimbursement
Company
TruStage
TruStage® is a financially strong insurance and financial services provider, built on the philosophy of people helping people, meeting the needs of middle-market consumers and the businesses that serve them.
1001-5000 employees
H1B Sponsorship
TruStage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (15)
2023 (13)
2022 (25)
2021 (15)
2020 (15)
Funding
Current Stage
Late StageLeadership Team
Sidd Kuckreja
SVP, Chief Technology Officer
Brian J. Borakove
Senior Vice President - Deputy Chief Financial Officer
Company data provided by crunchbase