YWCA Seattle | King | Snohomish · 20 hours ago
Shelter Plus Care Program Specialist
Everett, WA
Full-time
Onsite
Mid Level
$28/hr - $28/hr
3+ years expYWCA Seattle King Snohomish is the region’s largest non-profit organization focused on the needs of women, serving 7,000 people each year. The Shelter Plus Care Program Specialist plays a key role in helping individuals and families maintain safe, stable housing by supporting rental assistance programs and collaborating with various stakeholders.
CommunitiesMedical
Responsibilities
Lead the intake process: screen for eligibility, complete required documentation, update participant profiles in YARDI/HMIS, and issue program vouchers with program briefings
Complete annual and interim eligibility reviews and ensure compliance with HUD and YWCA Administrative Plan requirements
Confirm applicant eligibility, coordinate with landlords, track decisions and payments, and ensure timely data entry and follow‑through on move‑ins
Maintain accurate participant records across YARDI, HMIS, and other systems
Prepare written communication with participants, landlords, and partners
Ensure timely, accurate data entry and recordkeeping
Collaborate with case managers, inspectors, landlords, and internal staff to support housing stability
Coordinate and participate in stability meetings when needed
Complete required program steps such as rent reasonableness certifications and check requests
Work collaboratively with colleagues, support team needs, participate in training, and maintain dependable communication
Maintain positive relationships with partner agencies and internal staff
Qualification
Required
3+ years of experience in customer service, affordable housing, property management, or social services
Experience with intakes, eligibility verification, or application processing
Strong organizational skills and attention to detail
Clear communication and customer service skills
Ability to work independently and as part of a team
Commitment to confidentiality and problem-solving
Understanding of racial equity and the impacts of racism and poverty
Knowledge of property management, fair housing laws, rental markets, and real estate processes
Knowledge of issues surrounding homelessness, poverty, domestic violence, substance use, and mental health
Knowledge of local housing resources including TBRA and affordable housing programs
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
Experience with YARDI, HMIS, or other databases—or willingness to learn
Preferred
Familiarity with HUD Section 8 or LIHTC processes is a plus
Benefits
Medical insurance
Generous vacation
Holiday
Sick leave plans
Outstanding retirement plan
Fidelity 403b Plan
YWCA Retirement Fund
Company
YWCA Seattle | King | Snohomish
Founded in 1894, the YWCA Seattle | King | Snohomish works to improve the lives of women of all ages, races and faiths, and their families.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.03MKey Investors
City of Seattle
2022-07-20Grant· $0.03M
Leadership Team
Maria Chavez Wilcox
Chief Executive Officer
Recent News
ReportAlert
2024-02-18
2022-08-01
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