Branch Medical Group · 2 hours ago
IT Support Specialist
West Carrollton, OH
Full-time
Onsite
New Grad, Entry LevelGlobus Medical is dedicated to improving the quality of life for patients with musculoskeletal disorders. They are seeking an IT Technical Support Specialist to provide on-site technical assistance, ensuring smooth day-to-day IT operations and supporting employees with hardware, software, and network issues.
Health CareManufacturingMedicalMedical Device
Responsibilities
Provide tier II technical support, diagnosing and resolving issues for computers, mobile devices, printers, and hardware specific to the West Carrollton environment
Serve as the primary on-site IT support for all high priority or 'white glove' issues involving Globus Executives
Help maintain an up-to-date inventory of all IT assets, including computers, peripherals, software licenses, and network equipment. Coordinate with the IT Asset management team regarding hardware purchases, warranty claims, and replacements
Support IT Cybersecurity policies including end user training, password management, MFA, and endpoint security
Ensure compliance with corporate IT standards and assist with security audits and incidents
Collaborate with the technical operations team and assist with infrastructure related issues involving servers, network, and back office IT services
Understand the business systems that the West Carrollton relies upon
Serve as Tier 1 support to ensure that business system issues are well documented and routed to the correct support group
Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties
Qualification
Required
High School Diploma or equivalent
Windows Environment running Windows 11, Windows 10
Experience with MS Office Suite (Access, Excel, Outlook, PowerPoint, Word)
Experience with Adobe Acrobat
Experience with Anti-Virus / Anti-Spyware software
Strong written and verbal communication skills
Preferred
Bachelor's Degree
Company
Branch Medical Group
Branch Medical Group is manufactures medical implants and graphic cases.
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2015-02-25Acquired
Company data provided by crunchbase