Informa TechTarget · 1 day ago
Customer Success Manager
Newton, MA
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $81K/yr
2+ years expInforma TechTarget is a global leader in business-to-business events, digital services, and academic research. They are seeking a motivated Customer Success Manager responsible for developing customer relationships that promote retention, growth, and loyalty, while providing strategic direction and support for clients using their integrated media and data services.
AdvertisingArtificial Intelligence (AI)B2BDigital MediaInformation TechnologyInternetLead GenerationNewsSales AutomationSoftware
Responsibilities
Drive customer engagement with Informa TechTarget products; focusing adoption, expansion and renewal
Onboard & enable customers on product functionalities and capabilities
Investigate customer’s current workflow and technology stack
Uncover customer’s ideal key performance indicators, metrics of success and areas of opportunity
Consult customers on appropriate use cases of Informa TechTarget data and products to achieve agreed upon KPIs
Drive usage and identify recommendations on appropriate integration strategies
Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell
Coordinate with internal teams to proactively to prevent and resolve issues and provide data, deliverables, and strategic guidance to customers
Present and communicate, in person, over the phone or video to end users, marketing management, sales management and executives
Escalate areas of concerns, client challenges
Provide and consult on marketing and sales best practices and how Informa TechTarget data and products can support
Qualification
Required
Bachelor's degree
2 - 4 years' years of customer facing experience in a customer success or support role, preferably in a software or Sales/Marketing environment
Extremely detailed oriented, ability to multi task several different product & client engagements
Creative problem solving, solutions-oriented and strategic, long-term view of customer relationship
Strong sales orientation, communication skills, client-ready presentation skills and writing skills
Ability to offer perspective and guidance, in some cases, in a persistent manner
Preferred
Preferable experience onboarding clients to SaaS products
Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation and content marketing
Benefits
Great community : a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact : take up to four days per year to volunteer, with charity match funding available too
Career opportunity : the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out : 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world
Company
Informa TechTarget
Informa TechTarget provides purchase intent-driven marketing and sales services for enterprise technology companies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$115MKey Investors
Polaris Partners,TCVPolaris Partners
2024-12-02Acquired
2007-05-17IPO
2004-12-21Series C· $15M
Leadership Team
Jillian Coffin
Senior Vice President
Brian Hession
Vice President of Data Quality & Innovation
Recent News
2025-11-20
Company data provided by crunchbase