Citi · 9 hours ago
Citi Security Investigative Services - Head of Retail Branch Security Operations
Miami Florida United States
Full-time
Hybrid
Director/Executive
$170K/yr - $300K/yr
15+ years expCiti is a leading global bank, and they are seeking a Head of Retail Branch Security Operations to manage and oversee physical security and safety services for their retail branches and ATMs across North America. This strategic position involves leading multiple teams, ensuring compliance with security regulations, and developing risk management strategies.
BankingFinanceFinancial Services
Responsibilities
This role will play a pivotal role in the daily operations of Citi by interacting with multiple businesses across the enterprise
This role will leverage subject matter expertise, whether that is physical security and safety, crisis management, security technology, event security/logistics or vendor management
Key leadership and strategic role within Citi Security & Investigative Services (CSIS) for a specific region
Direct all facets of physical security or a security program in a specified region
Ensure the appropriate utilization of critical security resources
Direct Expense management, ensuring timeliness of payments, budget management, budget planning
Create strategies to ensure operational effectiveness of all security personnel
Provide the framework and direction of coaching and development initiatives for regional staff
Develop relationships with external organizations to share best practices and intelligence (to include financial institutions and specialized member-based organizations)
Establish processes within the region to ensure compliance to all standards, policies, regulations and laws
Manage contingent and contract staff at various Citi facilities, sites and branches
Clearly and concisely brief management on ongoing major security matters and does so in a professional manner
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Qualification
Required
15+ years of experience, including 8-10+ years' managerial experience
Bachelor's Degree (US only)
Managed teams of Security managers, security professionals and contingent staff
Established effective relationships with senior business leaders and internal partners
Managed complex security projects that have global consequences as well as criminal or regulatory implications
Executed efficiently under tight time constraints
Experience in promoting a culture of a strong security risk and control environment
Provided strategic recommendations in order to enhance security prevention, leveraging an in-depth understanding of current and potential security frameworks
Experience in evaluating and recommending opportunities to optimize global security & safety defense strategy for facilities and sites
Experience with identifying and implemented defense components to deter security breaches
Anticipate threat trends and evaluated potential impacts on future business performance, while leveraging an in-depth understanding of industry knowledge and comparing relative industry preventative measures
Promoted a culture of a strong risk management
Recognizes, evaluates and communicates the importance of risk management activities from a broad view
Performed critical resource evaluations of staff to raise operational effectiveness and efficiency
Relevant experience in a private/public sector security environment
Experience working in a corporate or financial services security team
Domestic and International Travel
Flexibility to work on call off hours/weekends
A Bachelor's or Master's degree in Security Management, Criminal Justice, Risk Management, or equivalent experience is preferred, with professional security certifications (e.g., CPP, PSP) being an advantage
Ideally, 15+ years of progressive security management experience, with at least 5 years in a strategic leadership role within retail banking, regulatory, or law enforcement environments
Deep expertise in BPA, 12 CFR Part 21, and ATM Safety Act compliance, physical security installations, crisis management, incident response, and workplace violence prevention
Strong leadership, analytical, problem-solving, communication, and interpersonal skills are essential
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-02-09
2026-02-07
2026-02-04
Company data provided by crunchbase