Crystal D · 22 hours ago
Customer Service Specialist
St Paul, MN
Full-time
Onsite
Entry Level
$23/hr - $23/hr
1+ years expCrystal D is a company dedicated to being the first choice for awards and gifts, emphasizing integrity and quality in their services. The Customer Service Specialist is responsible for managing customer orders from start to finish, ensuring timely delivery and exceptional customer experiences through proactive communication and expert guidance.
GiftManufacturingProduct Design
Hiring Manager
Kyle Nordby
Responsibilities
Manage customer orders throughout the entire order lifecycle
Communicate clearly with customers regarding products, timelines, and expectations
Drive order approvals and production in a timely manner
Complete quality checks on high-value orders (over $750)
Partner with internal teams to ensure order accuracy
Resolve customer issues with professionalism and ICE standards
Answer and document customer calls promptly and accurately
Qualification
Required
1–2 years of experience in order entry and/or customer service
Excellent written and verbal communication skills
Strong attention to detail and ability to multitask
Proficiency in Microsoft Office
Proactive problem-solver with a customer-first mindset
Preferred
Integrity, dependability, and empathy
Driven, flexible, and detail-oriented
Committed to personal and professional growth
Benefits
Weekly Pay
Paid Holidays
Paid time off
401(k) match
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
MANY Company events
Company
Crystal D
Crystal D is a manufacturing company that specializes in the production of crystal awards and gifts.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chuck Dahlgren
CEO / President
Company data provided by crunchbase