Guardian Life · 15 hours ago
Lead ServiceNow Engineer – Integrated Risk Management (IRM)
New York
Full-time
Hybrid
Senior Level, Lead/Staff
$119K/yr - $195K/yr
10+ years expGuardian Life is seeking a Lead ServiceNow Engineer specializing in Integrated Risk Management (IRM). This senior-level role involves delivering high-quality solutions while collaborating with various stakeholders to enhance Guardian's risk management applications on the ServiceNow platform.
DentalFinancial ServicesHardwareInsuranceLife Insurance
No H1B
U.S. Citizen Only
Responsibilities
Lead day-to-day technical support for IRM, BCM, and TPRM applications in production
Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs
Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data
Maintain shared dashboards and reporting data sources used by business stakeholders
Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM
Partner with business product owners to convert requirements into high-quality technical designs aligned to OOTB best practices
Implement enhancements across IRM, BCM, and TPRM, including flows, approval logic, persona models, questionnaires, scoring frameworks, and portal/workspace improvements
Build and maintain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations
Strengthen integrations with CMDB, Archer, vendor systems, and external content providers (Integration Hub, REST, SOAP APIs)
Contribute to reusable components, coding standards, and configuration governance for the IRM domain
Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities for Guardian
Mentor and guide junior team members, supporting their growth in ServiceNow configuration and risk domain knowledge
Maintain strong awareness of ServiceNow product roadmaps, store releases, and IRM/BCM/TPRM module enhancements
Participate in ServiceNow roadmap workshops, advisory councils, developer events, and product feedback sessions
Build working relationships with ServiceNow product managers and solution architects to advocate for Guardian’s needs
Assess new capabilities (e.g., AI features, workspace enhancements, GRC content packs) and recommend adoption strategies
Provide thought leadership on how ServiceNow IRM can advance Guardian’s risk management maturity
Help shape long-term technology strategy for ERM, BCM, and TPRM solutions
Qualification
Required
10+ years of experience configuring and integrating enterprise SaaS platforms
5+ years of hands-on ServiceNow development or advanced administration
Strong understanding of ServiceNow platform capabilities including tables, relationships, ACLs, UI policies, Flow Designer, and scripting using JavaScript
Experience implementing or supporting IRM, BCM, TPRM, or other non-ITSM modules
Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams
Proven experience creating reports and dashboards for business stakeholders
Ability to work with business leaders and convert requirements into scalable technical designs
Strong communication skills and comfort working across technical and business teams
Strong understanding of data governance, performance tuning, and system security
Experience leading technical troubleshooting and platform improvement initiatives
Strong communication, stakeholder partnership, and mentoring skills
Bias for automation, simplification, and continuous improvement
Preferred
ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS)‑ IRM, CIS‑BCM, CIS‑TPRM, or other relevant certifications
Experience with scoped applications, CI/CD pipelines, and update set management
Familiarity with risk, compliance, continuity, or third‑party risk methodologies
Prior participation in ServiceNow advisory boards, roadmap discussions, or beta programs
Experience with integrations using REST, SOAP, or Integration Hub spokes
Experience with other GRC or risk management platforms (Archer, RSA, MetricStream, LogicGate, OneTrust, etc.) that can translate to ServiceNow IRM
Benefits
Opportunities to build communities and grow your career
Skill-building
Leadership development
Philanthropic opportunities
Supportive, flexible, and inclusive benefits and resources
Company
Guardian Life
Guardian Life Insurance Company of America (Guardian) is one of the country’s leading mutual insurers.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-08-23Non Equity Assistance
Leadership Team
Andrew McMahon
Chairman and CEO
Karunakaran Azhisur
Country Head & CIO, Guardian India
Recent News
2025-12-11
Company data provided by crunchbase