Braze · 1 day ago
Lead System Administrator
Austin
Full-time
Onsite
Senior Level, Lead/Staff
$104K/yr - $122K/yrBraze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ They are seeking a Lead Systems Administrator to act as the technical escalation point for the Service Desk and to own the reliability, security, and operational excellence of their IT services.
AnalyticsCRMMarketingMarketing AutomationSoftware
Responsibilities
Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues
Own the maintenance, configuration, availability, and business continuity of core IT services
Act as Incident Manager or partner closely with Incident Management during service outages, and security incidents, ensuring clear and timely communication to the business
Identify recurring issues, define corrective actions, and implement long-term solutions
Provide advanced support for Google Workspace, including email delivery, permissions, security issues, and service integrations
Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta
Troubleshoot and maintain integrations of IT SaaS such as; Okta, Google Workspace, Slack, Zscaler and Iru
Serve as Tier 3 support for macOS, hardware, and network-related issues
Design, write, and maintain custom scripts or applications to improve system efficiency and reduce manual effort
Create and maintain IT documentation and contribute to the Knowledge Base
Manage vendor relationships for IT services and tools
Investigate and remediate security-related issues across Gmail, Slack, and Okta
Mentor team members and promote IT best practices across the organization
Qualification
Required
Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues
Own the maintenance, configuration, availability, and business continuity of core IT services
Act as Incident Manager or partner closely with Incident Management during service outages, and security incidents, ensuring clear and timely communication to the business
Identify recurring issues, define corrective actions, and implement long-term solutions
Provide advanced support for Google Workspace, including email delivery, permissions, security issues, and service integrations
Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta
Troubleshoot and maintain integrations of IT SaaS such as; Okta, Google Workspace, Slack, Zscaler and Iru
Serve as Tier 3 support for macOS, hardware, and network-related issues
Design, write, and maintain custom scripts or applications to improve system efficiency and reduce manual effort
Create and maintain IT documentation and contribute to the Knowledge Base
Manage vendor relationships for IT services and tools
Investigate and remediate security-related issues across Gmail, Slack, and Okta
Mentor team members and promote IT best practices across the organization
A hands-on problem solver who takes ownership and strives for operational excellence
Experienced in supporting SaaS platforms such as Google Workspace, Slack, Okta, Iru, and other enterprise IT services, including API-based administration
Knowledgeable in virtualization and cloud environments (AWS, VMware, or equivalent)
Proficient in scripting and automation using tools such as Bash, Python, and/or Ruby
Comfortable using tools such as Jira, Git, and GAM
Demonstrated experience designing, implementing, and improving IT services
Strong understanding of IT operations best practices, including security, storage, data protection, and disaster recovery
Self-directed, detail-oriented, and capable of prioritizing work based on impact and urgency
Excellent written and verbal communication skills
Strong networking fundamentals, including familiarity with the OSI model
Familiar with software development lifecycle principles
Preferred
ITIL Foundation (or higher) certification
Experience managing cloud infrastructure in AWS, Azure, or Google Cloud Platform
Benefits
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Company
Braze
Braze is a customer engagement platform that enables customer-centric interactions between brands and consumers.
Founded in 2011
1001-5000 employees
H1B Sponsorship
Braze has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (10)
2023 (5)
2022 (16)
2021 (6)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$314.29MKey Investors
SnowflakeMeritech Capital PartnersICONIQ Growth,Meritech Capital Partners
2025-04-10Post Ipo Equity· $139.19M
2023-06-21Grant
2021-11-17IPO
Leadership Team
Astha Malik
Chief Business Officer - Braze (NASDAQ:BRZE)
Recent News
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2026-01-16
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2025-12-24
Company data provided by crunchbase