New Millenium Consulting · 20 hours ago
NMC_000362 - Executive MAC Technician
Manhattan, NY
Contract
Hybrid
Senior Level
7+ years expNew Millenium Consulting is seeking an Executive MAC Technician to provide exclusive, white-glove support for a Leadership Team in NYC. This role involves serving as a primary technology advisor within the Apple ecosystem, managing hardware lifecycle, and ensuring seamless integration of Apple products and services.
Information TechnologyMobile AppsTelecommunicationsWeb Development
Responsibilities
VIP Advisory: Serve as the primary point of contact and subject matter expert for all Apple/MAC ecosystem matters, providing proactive, anticipatory support for the Executive Leadership Team
Hardware Lifecycle: Perform end-to-end installation, configuration, and optimization of MacBook Pro/Air, iMac, Mac mini, Mac Studio, iPhone, iPad, Apple Watch, and all peripherals (Studio Displays, AirPods, HomePods)
Strategic Liaison: Act as the liaison between Leadership and the IT Service Desk, system admin, network, cybersecurity, and engineering teams to translate executive needs into technical requirements
System Maintenance: Manage and coordinate seamless updates of macOS, iOS, iPadOS, and applications; coordinate with Apple Business Support and AppleCare for Enterprise for hardware repairs and replacements
Proactive Operations: Complete comprehensive daily checklists (system health checks, pending updates, and maintenance) to prevent issues before they impact executives
Event Support: Provide on-site and remote support for executive presentations and board meetings using AirPlay, Apple TV, Keynote, and other presentation tools
Enterprise Integration: Design and implement solutions leveraging Apple’s Continuity, Handoff, Universal Clipboard, and AirDrop, ensuring alignment with enterprise security policies and data governance
Documentation & MDM: Manage Apple Business Manager (DEP/VPP) and MDM solutions (Jamf Pro, Intune, etc.); maintain detailed tracking in ServiceNow
Leadership: Supervise and mentor backup support technicians to ensure consistent service quality
Qualification
Required
Experience: Minimum 5 years of dedicated Executive/VIP support + minimum 7 years of hands-on macOS administration in enterprise environments
Education: Bachelor's degree in CS/IT or High School Diploma with 8+ years of equivalent hands-on experience
Certifications: ACSP (Required or obtained within 6 months)
OS Expertise: Expert-level macOS (current + previous 3 versions) including Terminal/command line and system optimization; advanced knowledge of iOS/iPadOS restrictions and enterprise features
Hardware Diagnostics: Deep expertise with Apple hardware architecture and repair procedures for all Mac and iOS devices
Expert Software Skills: Microsoft 365 for Mac: Expert-level proficiency (Outlook, Teams, OneDrive integration)
Productivity: iWork suite (Pages, Numbers, Keynote), iCloud for business, and Adobe Creative Cloud
Networking & Infrastructure: Cross-platform integration (Active Directory binding, SMB file sharing, VPN configuration)
Advanced understanding of residential/office mesh WiFi, routers, and switches
Enterprise collaboration: Teams, Zoom, WebEx, and Slack optimizations for Mac
Security: Expert knowledge of FileVault, Gatekeeper, SIP, Secure Boot, Touch ID/Face ID, and Keychain management
Communication: Ability to explain complex technical concepts in clear, non-technical language to executive audiences
Discretion: Highest standards of ethics, integrity, and extreme discretion when handling confidential/proprietary information
Composure: Proven ability to remain calm and solution-focused under pressure during high-visibility incidents
Professionalism: Professional appearance and demeanor appropriate for executive-level interactions
Physical: Ability to lift and carry up to 50 lbs
Preferred
Professional Apps: Proficiency with Final Cut Pro, Logic Pro, Motion, and Compressor (preferred)
Certifications: ACMT, ACiT, or Jamf Certified Admin are highly preferred
CompTIA A+/Network+ or ITIL Foundation are a plus
Valid driver's license preferred for travel to remote locations or residences
Company
New Millenium Consulting
New Millenium Consulting offers managed staffing, technology infrastructure, application development, and telecommunication services.
11-50 employees
H1B Sponsorship
New Millenium Consulting has a track record of offering H1B sponsorships. Please note that this does not
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2022 (2)
2021 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase