JLL · 16 hours ago
Control Room Operator
Boston, MA
Full-time
Onsite
New Grad, Entry Level
$56K/yr - $62K/yrJLL is a leading global provider of real estate and investment management services. The Control Room Operator is responsible for monitoring the baggage handling system and coordinating responses to operational impacts, ensuring efficient baggage flow and maintaining communication with stakeholders during incidents.
CommercialReal Estate
No H1B
Responsibilities
Report on Baggage Handling System (BHS) alarms/events to inspect, clear blockages/jams, and repair failed equipment as needed
Coordinate personnel and resources to ensure minimum service requirements are maintained
Coordinate with stakeholders and BHS-related inquiries by person/telephone and maintain a high level of customer service
Control Room Operator(s) shall be attentive of the condition of the entire BHS at all times in order to respond immediately to events and/or possible blockages/events and/or unusual behavior, including but not limited to jams, e-stops, faults, security, equipment malfunction, incorrect operation, incorrect routing of bags and power outages
Be well versed in system continency plans to limit system outages/delays and ensure system flow during critical repairs throughout operational hours
Responsible for initiating communication protocols to stakeholders and JLL leadership when emergencies and impact to normal BHS operations occur
Control Room Operator(s) shall be proficient and trained on the proper use of all equipment and interfaces within the BHS control room, including but not limited to HMI controls, automatic tag readers, and running reports, searching bags and others issues as they arise
Generates work orders as needed
Dispatches technicians to troubleshoot repairs and respond to emergencies as needed
Assist in maintaining system flow by performing BHS Assistant duties when needed
Maintains a daily control room/operating log of activities including logging employee arrivals and departures
Assist in maintaining bag room cleanliness
Perform other duties as assigned
Qualification
Required
Ability to lift up to 60lbs
Familiarity with safety, security, and regulatory requirements related to baggage handling system operations
Strong problem-solving skills and the ability to quickly identify and resolve issues in a fast-paced and time-sensitive environment
Ability to work flexible hours, including evenings, weekends, and holidays as required by operational need
Experience in Microsoft Office applications
Ability to effectively communicate with stakeholders
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
Founded in 1783
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59BKey Investors
JP Morgan Chase,Sculptor
2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-02-05
2026-01-07
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