PNC · 15 hours ago
IT Support Specialist - Tempus
United States
Full-time
Remote
Entry, Mid Level
$45K/yr - $108K/yr
2+ years expPNC is a company that values its employees and fosters an inclusive workplace culture. As an IT Support Specialist within PNC's Tempus Technologies organization, you will be the first point of contact for IT-related issues, resolving technical problems efficiently while providing excellent customer service.
BankingFinanceFinancial Services
No H1B
Responsibilities
Provide first-line support for hardware, software, and network issues
Respond to and resolve help desk tickets, escalating when necessary
Assist users with setup and configuration of devices and applications
Assist with onboarding and offboarding tasks, including account setup, device preparation, and equipment returns
Install, update, and maintain software and IT equipment
Collaborate with vendors to troubleshoot application-specific issues
Fulfill employee hardware requests and prepare devices for use
Assist with the company’s PC refresh cycle to keep devices current
Maintain accurate inventory of laptops and accessories
Maintain accurate records of support activities in the ticketing system
Create and update user guides and troubleshooting documentation
Qualification
Required
Proven experience in a technical support role
Strong interpersonal and problem-solving skills
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Preferred
Relevant certifications, such as CompTIA A+ or ITIL Foundation
Analytical Thinking
Computer Literacy
Computer Systems
Customer Solutions
Data Analytics
Disaster Recovery (DR)
End User Support
IT Documentation
Life Cycle Support
Machine Learning (ML)
System Maintenance
Technology Infrastructure Management
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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