Imagine Pediatrics · 9 hours ago
Patient Engagement Associate II
United States
Full-time
Remote
Entry, Mid Level
$24/hr - $26/hr
2+ years expImagine Pediatrics is a tech-enabled, pediatrician-led medical group dedicated to enhancing care for children with special health care needs. The Patient Engagement Associate II will collaborate with their team to enroll and onboard children and caregivers into the program while conducting outreach to understand healthcare needs and facilitate a smooth enrollment process.
Child CareHospitalMedical
Responsibilities
Conduct thorough research on attributed patients to better understand their healthcare needs and utilization, uncover potential challenges or barriers to enrollment, and identify thoughtful ways to reach caregivers
Perform telephonic outreach to the caregivers of attributed patients with the goal of enrolling their child in care and ensuring a seamless onboarding experience
Perform telephonic outreach to other healthcare professionals that may be engaging with our attributed patients and their caregivers. This could include durable medical equipment (DME) companies, home health organizations, pharmacies, pediatricians, and more
Leverage relationships with other healthcare professionals to help support re-engagement of enrolled patients
Handle inbound phone calls from caregivers, health plan service coordinators, and hospital discharge planners as part of the enrollment process
Develop deep knowledge of Supplemental Security Income (SSI) program and perform telephonic outreach to caregivers that may be eligible for this program
Collaborate with Provider Engagement Specialists to conduct embedded outreach (e.g., on-site at PCP offices, residential facilities, etc.) when appropriate to support the enrollment process
Qualification
Required
2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales
Proven success in a centralized contact center environment
Strong aptitude for documentation; prior experience with a CRM platform is a plus
Excitement to be part of a tight-knit team with shared accountability for enrollment; excellent collaboration skills
Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs and overcome more complex objections
Strong ability to build trust & relationships with key stakeholders, including caregivers & other healthcare organizations
Passion and aptitude for research and data mining; strong critical thinking and creative problem-solving skills
Ability to function with a high level of autonomy
Access to reliable transportation; willingness to spend time in the field when necessary
Reliable internet access required
Preferred
Bilingual Spanish preferred
Benefits
Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short and long-term disability
Life insurance at 1x annual salary
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer
Company
Imagine Pediatrics
Imagine Pediatrics is a virtual healthcare service for children with complex medical conditions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$104.62M2025-09-17Series B· $67M
2025-03-12Series A· $37.62M
Leadership Team
Meghan Haycraft
Co-Founder and SVP Clinical Product
Taylor Beery
Co-Founder, Chief Innovation and Administrative Officer
Recent News
Behavioral Health Business
2026-01-15
Behavioral Health Business
2025-10-16
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