OpenLoop · 16 hours ago
Sr. Site Reliability Engineer
Nashville, TN
Full-time
Hybrid
Mid, Senior Level
4+ years expOpenLoop is a telehealth support solutions company co-founded by Dr. Jon Lensing and Christian Williams, aiming to streamline care delivery across various specialties. The Senior SRE will ensure the reliability, scalability, and security of the cloud infrastructure supporting the telehealth platform, collaborating with engineering and security teams to enhance automation and incident response.
Health CareIT InfrastructureMedicalService IndustryTelehealth
Responsibilities
Partner with engineering teams to improve system reliability and deployment practices
Engage with teams on SRE guidelines and best practices about automation and infrastructure
Work with security teams to implement secure, compliant infrastructure
Ensure 24/7 system availability and rapid incident response
Implement and maintain disaster recovery and business continuity plans
Lead efforts to increase automation, observability and monitoring
Skilled at performance tuning — identifying bottlenecks at infra, app, and network layers
Understanding of cloud security principles (least privilege, network segmentation, encryption at rest/in transit)
Familiarity with compliance frameworks (SOC 2, ISO 27001, GDPR, HIPAA) and how SRE supports them
Advocate for blameless culture and continuous improvement
Collaborate closely with product and engineering to make reliability a shared responsibility
Qualification
Required
Ability to work a hybrid schedule in our Nashville office 3 days/week
4+ years of experience in infrastructure, DevOps, or Site Reliability Engineering
Proven track record implementing large-scale, distributed systems
Strong background in AWS, particularly with serverless architecture and container orchestration
Solid understanding of observability, incident management, and system resilience best practices
Strong proficiency in at least one programming language (Typescript, Python, Go, etc.)
Knowledge of Linux/Unix systems and networking
Experience with Infrastructure as Code (AWS CDK, Cloudformation)
Proficiency with monitoring and observability tools (Prometheus, Grafana, ELK, etc.)
Knowledge of CI/CD pipelines and deployment automation (Github Actions, Jenkins, etc)
Understanding of database systems and performance optimization
Ability to translate technical concepts to non-technical audiences
Experience with agile methodologies and project management
Benefits
Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more
Company
OpenLoop
OpenLoop is the nation’s top white-label digital health infrastructure provider, powering virtual care delivery for healthcare organizations, employers, retailers, and consumer brands.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$26.62MKey Investors
Nava VenturesSpringTide VenturesTechstars
2023-03-15Series A· $15M
2022-03-15Series A· $8M
2021-04-14Seed· $3M
Leadership Team
Jon Lensing
Co-Founder, CEO
Christian Williams
Co-Founder, President, COO
Recent News
Research and Markets
2025-06-21
2025-05-06
Company data provided by crunchbase