WTW · 12 hours ago
Retiree Solution Leader
United States
Full-time
Remote
Director/Executive
$200K/yr - $250K/yr
10+ years expWTW is a leading global advisory, broking, and solutions company, and they are seeking a Retiree Exchange Solution Leader. This role is responsible for the overall performance, strategy, and delivery of WTW’s Via Benefits Retiree Exchange solution, focusing on growth, profitability, and service delivery while ensuring strong partnerships with clients and stakeholders.
ConsultingInformation TechnologyInsuranceMedicalService Industry
Responsibilities
Own the financial performance of the Retiree Exchange solution, including revenue growth, profitability, and expansion into new product lines and revenue streams working in close partnership with the technology, operations, client management, and sales leadership of the Individual Marketplace business on execution
Manage the retiree book of business to optimize service levels, retention, value, and long-term sustainability
Identify and launch new revenue opportunities such as carrier services, BPO offerings, and new product innovations
Monitor day-to-day operations, to ensure seamless service delivery aligned with business objectives, SLAs, and KPIs
Identify and drive continuous improvement of unit economics and operational KPIs, enhancing quality, efficiency, and scalability through close partnership with the Heads of Operations and Technology for Individual Marketplace
Resolve operational issues, compliance concerns, and execution barriers to maintain a high performing, well controlled environment
Develop and execute the strategy for the solution in alignment with the broader Individual Marketplace business and overall WTW enterprise vision and transformation agenda
Monitor and analyze business performance using data and analytics to guide decisions and adjust strategy and execution tactics proactively
Manage budgets, resource allocation, and financial discipline across the solution
Lead and manage a cross functional team overseeing talent development and performance management for that team
Foster a culture of accountability, collaboration, and continuous improvement
Lead the development of strategy and execution for our Medicare and Ancillary carrier partner relationships. Engaging directly with carrier partners, including managing executive level relationships with key national carriers in partnership with other senior stakeholders at WTW
Represent the solution internally and externally, with a focus on continuously strengthening relationships with clients, prospects, and strategic partners
Partner closely with our client management and sales leadership team to build pipeline, expand membership, increase client satisfaction, and support new business pursuits. Often getting directly involved in sales and escalated client situations
Lead the development and execution of the retiree exchange product strategy in close partnership with technology and operations leadership, collaborating on product features, platform enhancements, insource/outsource decisions, and delivery of a robust product roadmap
Support the development of a re‑imagined member website and other digital capabilities that enhance customer experience and operational efficiency
Partner with operations to manage costs, improve unit economics, and ensure sustainable financial performance
Identify and champion service improvement initiatives that elevate customer experience and operational excellence
Qualification
Required
10+ years of leadership experience in healthcare, insurance, benefits administration, or a related field
Significant technical depth and industry connections within the individual Medicare market space
Proven track record of owning and driving business growth performance
Strong understanding of the operational requirements for a large brokerage with experience working in a complex environment through cross functional teams
Exceptional relationship building skills with clients, carriers, and internal stakeholders
Strategic thinker with strong analytical, financial, and problem-solving capabilities
Ability to thrive in a fast paced ever evolving environment
Benefits
Health and Welfare Benefits: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identify theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance and other work/life resources
Leave Benefits: Paid holidays, annual paid time off (includes state/local paid leave where required), company-paid disability (short-term and long-term disability), other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave), [Paid Time Off](https://d36rd0l160k43h.cloudfront.net/8d92c6fbfdb5739ec8cb1b21f6cd3a0c/703e80da0a922267c1dd46e4419348e8/Washington-State-Time-Off%202025.pdf) (only included for Washington roles)
Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75BKey Investors
Elliott Management Corp.,Starboard Value
2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
Recent News
Yahoo Finance
2026-02-04
2026-02-03
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