USAA · 7 hours ago
Director, Program Manager - Claims Modernization
San Antonio Home Office I
Full-time
Hybrid
Senior Level, Lead/Staff
$143K/yr - $274K/yr
8+ years expUSAA is a financial services company dedicated to serving the military community. The Director, Program Manager for Claims Modernization will lead and manage resources for program oversight, ensuring alignment with corporate strategies and effective execution of departmental programs.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Accountable for the development and integration of multiple business programs, associated work efforts, and discrete work efforts to achieve strategic business goals and operational objectives
Manages the overall program and / or discrete work efforts road map which includes multi-million-dollar complex, strategic programs within a portfolio(s)
Facilitates sequencing, prioritization, and scheduling for programs; manages program scope, schedule, and budget
Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management
Provides consultation to program executives and senior / functional area management across USAA to plan and execute departmental programs and makes recommendations for process improvements to ensure they are effective
Keeps abreast of industry trends and best practices and on developing business strategies, identifying benefits, and defining alternatives across departmental programs and across USAA programs and / or discrete work efforts
Builds and manages a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
Adheres to governance rigor required for work efforts
Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
8 years project and / or program management experience, including experience defining a new program and/or managing large scale projects
3 years of direct team lead or management experience
Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts
Advanced understanding and demonstrated application of risk management policies and procedures
Comprehensive knowledge of program management methodology and techniques and program performance evaluation
Proficient experience in USAA's change management methodology or similar industry change management methodology
Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets
Preferred
Ability to drive technology development strategic alignment between stakeholders across P&C
Experience in creating delivery frameworks that connect roadmap planning, investment allocation, execution and value realization
Identifying and mitigating risks associated with programs to ensure successful execution and adherence to timelines and budgets
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
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