Salesforce · 3 days ago
Product Owner – Agentic Sales (AI)
Atlanta, GA
Full-time
Hybrid
Senior Level
6+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. They are looking for a technical Product Leader to guide the future of 'Customer Zero' for Salesforce’s internal implementation of Agentforce, transforming how sellers engage with customers and close deals.
Artificial Intelligence (AI)Cloud ComputingEnterprise SoftwareSaaSSoftwareAgentic AICRMSales Enablement
Responsibilities
Product Strategy & Governance (The "What" & "Why")
Own the Agent Charter: Define the "Soul" of the agent. Responsible for defining Agent's persona, authority levels (Read vs. Write vs. Nudge), and routing logic
Manage the Council and Strategy: Represent your Agent’s scope and roadmap to the Sales Agent Council, ensuring alignment with the broader ecosystem and preventing collision with other agents
Cross-Agent Orchestration: Partner with other Agent Owners to ensure seamless "handshakes" between the all Sales-facing agents so the customer experience is unbroken
AI Evangelism: Educate broader internal teammates on the "realm of possibility" for Agentforce, driving awareness and adoption across the broader organization
Technical Co-Development (The "How")
Platform Architecture: Leverage deep knowledge of Salesforce Core & Data Cloud to fuel the agent, determining where the data lives and how the agent accesses it
Prompt Engineering & Tuning: Sit side-by-side with DET Engineers to write system prompts, test "Golden Paths," and tune agent responses in real-time
Data Integrity: Partner with the Content and Data management teams to ensure your agent is ingesting "human-ready" content and treating it as "machine-ready" truth
Execution & Adoption
Lifecycle Ownership: Drive the full Agent Development Lifecycle: JTBD > Charter >Build > Test > Monitor > Tune
Analyst Guidance and Backlog: Guide the work of Agent Business Analysts to produce detailed test scripts, conversation logs, and edge-case mappings, while maintaining a healthy, prioritized project backlog that aligns with the L2C roadmap
Feedback Loop: Monitor feedback channels and telemetry. Go beyond simple bug tracking by constantly analyzing agent responses for drift and performance degradation. Interpret these patterns to distinguish between minor tweaks and critical behavioral gaps that drive roadmap pivots
Qualification
Required
Salesforce Platform Mastery: 6+ years of experience in Salesforce Platform architecture, including governance, and globally scaled solutions. You must be fluent in Flow, Object Modeling, Permissions, and Data Cloud
AI/LLM Fluency: Experience with Generative AI, Prompt Engineering, and Conversational Design
Learning Obsessed: Committed to continuous learning to ensure the team remains at the forefront of AI technology within the L2C employee experience
Design Thinking: Expert level problem solving skills with a competency in design thinking and creative solutioning
Ambiguity Navigator: Ability to work with ambiguity and deliver results in 'grey areas,' pivoting quickly as AI technology evolves
Strategic alignment: Ability to define practical solutions that align with corporate strategy
Consultative Approach: Ability to translate customer needs into user stories and prototypes with high attention to detail, organization and process
Sales Empathy: A keen eye for user experience, mixed with an understanding and empathy for the sales process
Executive and Technical Communication: Strong ability to draft and deliver vision to all levels of executive leadership, balanced with detailed technical articulation for development teams
Cross-Functional Leadership: Ability to facilitate leadership discussions, drive consensus on prioritization, and communicate program changes effectively
Influence & Alignment: A collaborative leader capable of gathering diverse teams, aligning them on common goals, and driving action across peer groups without direct authority
Storytelling: Ability to use storytelling to explain complex concepts in language that connects with stakeholders
Works well with others: This is a leadership role that requires the ability to gain trust and alignment of a variety of teams across the business. Must be able to gather people together and align them on a common goal, then influence and drive action in peer teams
Active Listening: Attentive to others' points of view; demonstrates strong listening and questioning techniques to deeply understand underlying issues
Team Engagement: An inquisitive, positive, 'roll-up-your-sleeves' attitude with a focus on building trust and positive personal branding within the team
Preferred
Product Leadership: Proven experience (Manager+) owning a roadmap, prioritizing backlogs, and managing senior stakeholders (Directors/VPs)
Sales Domain Experience: Deep understanding of the L2C lifecycle and empathy for the day-to-day reality of a Seller
Data Compliance Policy Experience: Experience with Policy adherence, this role is accountable to vetting solutions within our Legal, Security & Ethics policies
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
Recent News
2026-02-13
2026-02-13
2026-02-13
Company data provided by crunchbase