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NoTraffic · 16 hours ago

IT Support Administrator

Overland Park, KS

Full-time

Onsite

Mid Level

3+ years exp

NoTraffic is seeking a hands-on, user-focused IT Support Administrator to support their US team and global employees during US hours. The role involves troubleshooting hardware and software issues, managing onboarding and offboarding workflows, and maintaining ticket queues while ensuring compliance with global SLA targets.

Artificial Intelligence (AI)Autonomous VehiclesCleanTechComputer VisionMachine LearningPublic SafetySaaSTransportation

Responsibilities

Troubleshoot and resolve hardware/software issues, account problems, VPN issues, and access requests

Handle onboarding/offboarding workflows across corporate systems

Maintain ticket queues and meet global SLA targets

Deploy and maintain laptops (Windows, macOS, Linux) with strong troubleshooting expertise on Mac & Linux

Track hardware inventory, replacements, spares, and accessories

Manage peripherals and site equipment (printers, displays, docking stations)

Manage user permissions in Microsoft 365, Entra ID, and other corporate SaaS tools

Apply least‑privilege and security policies consistently

Monitor endpoint agents: (EDR, MDM, Intune, ManageEngine EndpointCentral, etc.)

Basic admin tasks in Zoom, Slack, Atlassian, etc

Qualification

Mac troubleshootingLinux troubleshootingWindows supportM365 Admin CenterEndpoint managementBasic networkingService-oriented mindsetCommunication skills

Required

3+ years of IT support / helpdesk experience

Strong Mac and Linux troubleshooting at a deep technical level

Solid understanding of Windows

Experience with M365 Admin Center and Entra ID

Familiarity with endpoint management solutions (MDM/Intune/EndpointCentral)

Basic networking knowledge (VPN, Wi‑Fi, switches)

Excellent communication and service‑oriented mindset

Company

NoTraffic

The World's Leading Mobility Platform

Founded in 2017

Palo Alto, California, USA

51-200 employees

http://notraffic.com

Funding

Current Stage

Growth Stage

Total Funding

$75.65M

Key Investors

M&G InvestmentsAcceliCITY powered by Leading CitiesVektor Partners

2023-06-27Series B· $50M

2022-08-01Non Equity Assistance

2021-07-13Series A· $17.5M

Leadership Team

Tal Kreisler

Co-Founder and CEO

Or Sela

Co-Founder & CSO

Recent News

PRWeb

Oklahoma City Achieves 24% Reduction in Traffic Delays at Key Intersections Using NoTraffic's AI Platform

2025-12-17

PRWeb

Woburn, Massachusetts Deploys NoTraffic's AI Mobility Platform to Streamline Traffic for its Residents

2025-12-09

Government Technology US

NoTraffic’s Newest Tools Seek to Improve Road Safety

2025-08-26

Company data provided by crunchbase