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J.M. Huber Corporation · 1 day ago

IT Help Desk Technical Specialist

Charlotte, NC

Full-time

Onsite

New Grad, Entry Level

JM Huber Corporation is a leader in advanced adhesives and wood product technologies. The IT Help Desk Technical Specialist supports the Help Desk Lead in managing the HEW Helpdesk and is responsible for optimizing systems and processes to enhance technology solutions across various business operations.

EnergyHealth CareManufacturing

Comp. & Benefits

Responsibilities

Efficiently manage and resolve Help Desk tickets in a timely manner

Provide responsive support to customers via phone, email, and in-person interactions

Maintain, update, and troubleshoot PC software and operating systems

Install and configure desktops, laptops, printers, mobile, and telephone/video equipment in accordance with company standards

Assist end users with iOS device compliance and related technical needs

Support the development, implementation, and adherence to Help Desk processes, procedures, and service standards

Ensure compliance with company-wide leasing procedures, including system imaging, deployment, and decommissioning activities

Create and maintain documentation for procedures and processes associated with assigned responsibilities

Maintain accurate inventory records of IT hardware and software assets

Perform additional duties and responsibilities as assigned by IT Management

Build productive working relationships with HEW’s business and manufacturing teams

Monitor and support systems, processes, and applications to ensure stability, integrity and reliability

Qualification

Help Desk ManagementTechnical SupportITIL ProcessesPC Software TroubleshootingDocumentation SkillsCustomer ServiceAsset ManagementCross-Functional Collaboration

Required