Harbor · 6 hours ago
IT Specialist
Toledo, OH
Full-time
Onsite
New Grad, Entry LevelHarbor, Inc. is a leading provider of mental health and substance use treatment with over 100 years of experience. They are seeking an IT Specialist to support the technical needs of their programs, assist users with software and hardware, and ensure customer satisfaction through help desk support.
FitnessHealth Care
Responsibilities
Ensures customer satisfaction by responding to incoming calls, emails and requests to the help desk. Provides support for such requests, including desktop, hardware, software, network, phone and application support
Assist staff with support of the Harbor website
Maintain accounts for Mitel phones
Assist in maintaining and deploying on-site hardware
Ensures timely resolution to issues/requests by tracking work orders and keeping staff updated on the status of work order resolution
Trains Harbor staff on general IT items and the use of software and technology used at Harbor on an initial and ongoing basis, as needed
Assists in maintaining user accounts in Active Directory
Maintains understanding of Harbor’s business process workflows and the use of technology/software
Tests updates, customizations, and new releases of the software and technology used and supported at Harbor. Has a good understanding of Harbor’s network structure
Participates as an active member of the IT Team helping other team members as required
Keeps current with trends and developments related to essential job competencies and demonstrates continued growth
Qualification
Required
Minimum of Associates degree required in the field of computer science or communications and CompTIA A+ certification or comparable
Must be comfortable training staff either one on one or in classroom settings on technology software or equipment
Must demonstrate proficiency with Windows operating systems, Office 365 and Active Directory
Must be able to learn protocols quickly, follow directions, maintain confidentiality and be a team player with experience working in a team-oriented, collaborative environment
Must be able to multitask, prioritize workload and be able to work well under stress and time pressure
Must be able to convey technical issues and material to a non-technical audience
Must have excellent written and interpersonal skills
Must have strong problem-solving skills
Must be patient, conscientious, self-motivated, independent and productive with very strong customer service skills
Must have transportation and be willing to use personal car for job related duties
Must have a valid driver's license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor's vehicle insurance carrier
Preferred
Bachelor's degree preferred
Experience with WordPress/Web Development helpful
Benefits
Medical, dental, and vision coverage
Retirement plan with company match
Generous paid time off, sick time, and paid holidays
Tuition and professional license reimbursement programs
Clinical supervision hours offered
Employee referral bonuses
Ability to make a difference in your community!
Company
Harbor
Harbor is a leading mental health services provider in Ohio, empowering individuals for over a century.
Founded in 1914
501-1000 employees
H1B Sponsorship
Harbor has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.12MKey Investors
Techstars
2017-07-14Pre Seed· $0.12M
Leadership Team
Dustin Watkins
President/CEO
Christie Boyle
Chief Crisis Officer
Recent News
Company data provided by crunchbase