Cutover · 1 day ago
Customer Success Manager
NYC Metro Area
Full-time
Hybrid
Entry, Mid Level
$100K/yr - $110K/yr
2+ years expCutover is an enterprise technology company that provides AI-powered SaaS solutions for technology operations teams. The Customer Success Manager will support customers throughout their lifecycle, focusing on maximizing platform usage and ensuring account health while driving Monthly Active User growth.
SaaSBig DataSoftwareAnalyticsData IntegrationData Visualization
No H1B
Responsibilities
Assist customers throughout their lifecycle, helping them unlock maximum value from our platform and services
Drive Monthly Active User (“MAU”) growth within key accounts
Focus on overall account health by using a data-driven approach to unlock value and resolve issues proactively
Understand customers’ strategy, vision, and goals and recommend solutions as trusted advisors
Qualification
Required
2-4 years of experience in a financial services customer-facing role, ideally in Consulting, Customer Success or Project Management
Entrepreneurial mindset with the ability to manage multiple client projects, identify process gaps, and adapt to technical complexity
Technically proficient with modern SaaS tools and a willingness to master the Cutover platform
A balanced approach to customer success, focused on maximizing platform usage and value while collaborating with internal teams to minimize churn and drive growth
Strong relationship-building skills across all levels of enterprise organizations, adept at running data-informed business reviews, and a passionate customer advocate
Benefits
Share Options
20 days of PTO per year + public holidays , and we want you to take all of them!
3 volunteer days to use for any charitable/voluntary cause you would like.
A top-tier private health insurance package.
401k contribution plan
Work from home stipends
A personal learning and development budget through Learnerbly. You’ll be supported in your quest for knowledge, whatever that looks like to you.
Globally consistent parental leave approach
Employee Referral Scheme.
Multiple Cutover mental health initiatives , from fully subsidized therapy sessions to subscriptions to leading wellbeing platforms.
Company
Cutover
Cutover is an orchestration and observability platform that optimizes the planning of complex workflows.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$54.62MKey Investors
Eldridge IndustriesIndex VenturesSussex Place Ventures
2021-03-03Series B· $35M
2019-11-12Series A· $17M
2016-06-13Seed· $2.5M
Leadership Team
Ky Nichol
CEO
Craig Gregory
Co-Founder
Recent News
outrunventures.com
2025-04-15
Company data provided by crunchbase