HiveWatch · 16 hours ago
Implementation Manager
El Segundo, CA
Full-time
Onsite
Mid, Senior Level
$115K/yr - $145K/yr
5+ years expHiveWatch is a tech-forward organization focused on modernizing the physical security industry. The Implementation Manager will oversee the end-to-end delivery of their SaaS platform, ensuring successful deployments by managing customer relationships and technical requirements across multiple projects.
Artificial Intelligence (AI)Enterprise SoftwareInformation TechnologyPhysical SecuritySecurity
Responsibilities
Own end-to-end implementation delivery of the our SaaS platform , ensuring deployments meet technical requirements, timelines, and customer expectations across concurrent enterprise projects
Serve as the primary point of contact for customers during implementation, building strong relationships with security operations teams, IT administrators, and other business leaders while translating complex technical concepts for non-technical stakeholders
Drive project execution by managing implementation work, tracking progress, identifying risks, and pushing back on internal and external stakeholders when needed to protect delivery quality and timelines
Coordinate cross-functionally with Revenue, Product, and Engineering teams to troubleshoot issues, escalate systemic problems, and ensure seamless handoffs throughout the customer lifecycle
Deliver integrations with enterprise physical security systems including access control platforms, video management systems, and legacy infrastructure to ensure our platform connects effectively across diverse customer environments
Qualification
Required
Unique blend of SaaS startup expertise, customer relationship skills, product intuition, and technical acumen
Ability to support application configuration and customer implementation in a high-growth customer landscape
Ownership of end-to-end delivery of physical security SaaS platform
Ability to transform customer requirements into successful production deployments
Experience operating at the intersection of customer security operations and technology stack
Ability to lead implementations from kickoff through go-live
Ability to navigate complexities of enterprise security environments including edge devices, network infrastructure, virtualization, and cloud services
Composure under pressure and ability to troubleshoot across the technical stack
Organizational prowess to manage multiple concurrent enterprise deployments
Ability to build strong relationships with customer technical teams, security operations personnel, and integrators
Collaboration with internal stakeholders
Ability to dive deep into technical issues and communicate clearly
Ability to control scope creep when necessary to deliver polished implementations
5+ years of experience in technical product implementation and/or deployment experience in enterprise SaaS environments
Proven ability to manage complex, multi-stakeholder projects from kickoff through production go-live
Hands-on experience working in one or more major cloud provider environments (AWS, Azure, GCP)
Proficient with either Atlassian Suite and/or Salesforce (workflows and reports)
Excellent communication and presentation skills with ability to explain technical concepts to various stakeholders
Eagerness to work with an enterprise level customer base and experienced technical personnel
Preferred
Physical security industry experience with exposure to enterprise security operations
Familiarity with common physical security platforms such as access control systems and video management systems
Experience with virtualization technologies (VMware, Docker, Kubernetes)
Experience with networking concepts (routing, firewalls, VPNs)
Experience with Linux/Unix systems
Benefits
Comprehensive health coverage: medical, dental, vision, and life insurance
401(k) with a 4% company match to help you invest in your future (match launches in 2026)
Flexible paid time off so you can recharge when you need it
Additional benefits include ClassPass credits and a discount on pet insurance
Company
HiveWatch
HiveWatch offers an AI-powered platform for managing physical security operations across enterprise environments.
51-200 employees
H1B Sponsorship
HiveWatch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
$58.16MKey Investors
Adam Bain,Dick CostoloCrosscut Ventures
2025-09-12Undisclosed· $25M
2023-10-02Series Unknown· $8M
2021-10-26Series A· $20.16M
Leadership Team
Ryan Schonfeld
Co-Founder & CEO
Recent News
2025-12-03
2025-09-17
2025-03-04
Company data provided by crunchbase