ICE · 8 hours ago
Senior Site Reliability Engineer
Atlanta, GA
Full-time
Onsite
Senior Level
7+ years expICE Mortgage Technology (IMT) is the leading cloud-based platform provider for the mortgage finance industry. This role involves providing resilient and secure services, designing reliable systems, and building actionable alerts to prevent incidents and detect performance bottlenecks.
E-CommerceFashionJewelryMarketplace
Responsibilities
Employ deep troubleshooting skills to improve the availability, performance, and security of IMT Services
Work closely with development teams to ensure services are resilient and highly available
Implement proactive monitoring, alerting, trend analysis, and self-healing systems
Coding and automation of applications on Cloud Platform
Define and measure KPIs and SLOs
Collaborate with Product and Support teams to plan and deploy product releases
Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems
Partner with other SREs and lead by example - contributor more than a delegator
Incident management during high stress issues and timelines
Follow incident management lifecycle. Ensure issues are well documented, and fixes are implemented to ensure incidents do not repeat
Qualification
Required
7+ years of Systems/Applications automation and incident response in 24x7 Production Services environments
BS in Computer Science, Computer Engineering, Math, or equivalent professional experience
Experience supporting large scale services running in AWS
Knowledge of Windows Server and/or Linux systems internals (system libraries, file systems, kernel) and client-server network protocols
Experience with IaC, utilizing tools like Terraform, CloudFormation, Spacelift, Chef, SaltStack, Puppet, Ansible, and DSC
Demonstrated experience in designing, analyzing, and diagnosing large-scale distributed systems
Experience with elastic scaling, fault tolerance, and other cloud architecture patterns
Fluency with one or more current generation scripting languages used by DevOps professionals (Python, Powershell, Ruby, Perl) or Java/.NET development
Excellent troubleshooter, utilizing a systematic problem-solving approach
Experience with Observability tooling such as CloudWatch, Splunk, OpenTelemetry, Prometheus, Grafana
Company
ICE
We are building the largest jewelry marketplace.
10001+ employees
H1B Sponsorship
ICE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
Mobile World Live
2026-02-05
2026-02-03
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