Buckeye Broadband · 19 hours ago
Lead Broadband Experience Consultant
Holland, OH
Full-time
Onsite
Mid, Senior Level
1+ years expBuckeye Broadband is a company focused on providing exceptional customer service in the broadband sector. The Lead Broadband Experience Consultant is responsible for advanced support and problem-solving, ensuring customer satisfaction while leading the Broadband Experience Consultant team.
Customer ServiceInternetMedia and EntertainmentTelecommunicationsWireless
Responsibilities
Provide superior customer service with all customer interactions
Evaluate customers’ potential product needs and make appropriate recommendations; Communicate and develop rapport with customers and other employees
Provide strong understanding and enthusiasm around technology, especially around Buckeye products and services
Maintain detailed sales product knowledge, including information about competitor’s options
Maintain strict standards for supplying accurate information to customers regarding billing invoices, cycles, procedures and processes, products, services, and the company
Maintain strict standards for accurate completion of all assigned tasks, customer order entry, and documentation of support
Work in a fast pace, high-volume environment and, where applicable, cover multiple store locations throughout the operating area; may be asked to travel to other store or lobby locations for additional support; may be asked to come in to cover key shifts that called off
Accepting escalation from all Broadband Experience Consultants and maintaining ownership of all unresolved problems referred to them
Attending department meetings to confirm expectations & goals for the department, communicating findings to the team
Auditing and coaching of Broadband Experience Consultant’s regarding store inventory processes, equipment transactions, and payment activity with focus on maximizing the customer experience
Complete monthly reports as assigned
Managing and prioritizing projects to ensure they are completed on time
Assisting with training for all Broadband Experience Consultant employees
Walking the floor to observe the successful job performance of all staff members and bringing all deviations to the attention of a supervisor or manager
Servicing customers efficiently and thoroughly in a positive manner as outlined by the Manager, Retail
Work as a member of the team to consistently meet and, where possible, exceed the Standards of Performance and goals/tasks assigned to the retail group
Performing the job duties of a Broadband Experience Consultant as assigned
Actively pursuing the unauthorized use of our cable services
Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times
Performing any miscellaneous department duties as needed
Qualification
Required
High School Diploma or equivalent – required
Understanding of multiple computer operating systems i.e. Windows, iOS, Android – required
Drive to succeed in a quota-based sales environment – required
Strong communication skills and ability to relate to customer needs – required
Ability to work independently & work flexible hours – required
Demonstrated leadership abilities – required
Valid driver's license with reliable transportation; may be required to travel to multiple retail locations regularly – required
Must be able to pass our comprehensive background and drug screen - required
Preferred
1-3 year(s) sales experience – preferred
Company
Buckeye Broadband
Buckeye Broadband is a telecommunications company that provides cable and high-speed internet packages.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-07
Cable TV Pioneers
2025-06-04
Company data provided by crunchbase