Pentera · 1 day ago
Post-Sales Operations Manager (Maternity Leave Cover)
Burlington, MA
Full-time
Hybrid
Mid Level
3+ years expPentera is seeking a Post-Sales Operations Manager to join their Business Operations team on a temporary basis to cover maternity leave. This role focuses on optimizing the post-sale customer journey to drive adoption, retention, and operational excellence within the Customer Excellence organization.
Cloud SecurityCyber SecurityInformation TechnologyNetwork SecurityPenetration TestingSecuritySoftware
Responsibilities
Partner with the AVP of Customer Success to optimize post-sales processes that drive customer experience, value realization, and regional effectiveness
Own day-to-day Customer Success operations and collaborate cross-functionally to improve efficiency and consistency
Deliver data-driven insights to Post-Sales and company leadership by translating complex data into clear, actionable recommendations, while ensuring strong data hygiene and governance
Identify at-risk renewals and support CSM playbooks, escalation paths, and proactive risk mitigation
Build and maintain dashboards/KPIs that enable visibility into health, adoption, risk, and revenue performance
Serve as the subject matter expert for CS tech stack (CRM, adoption tools, support platforms, survey/feedback systems)
Enable teams through clear processes, documentation, and tool alignment to improve CSM productivity
Qualification
Required
3+ years of experience in Customer Success Operations, Business Operations, Revenue Operations, or a similar role in a fast-growing organization
Strong Salesforce expertise, including flows, formulas, reports, custom views, and dashboards
Experience partnering with management and senior leadership
Strong reporting skills with experience in data hygiene, analytics, and governance
Ability to manage multiple priorities and projects in a deadline-driven environment
Solid understanding of revenue processes and Customer Success best practices
Excellent communication and interpersonal skills
Self-motivated, detail-oriented, analytical, with a can-do attitude
Preferred
CPQ experience is a plus
Company
Pentera
Pentera is the market leader in Automated Security Validation
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$249.5MKey Investors
Evolution Equity PartnersDelta-v CapitalK1 Investment Management
2025-03-12Series D· $60M
2023-06-28Secondary Market
2022-01-11Series C· $150M
Leadership Team
Amitai Ratzon
Chief Executive Officer
Arik Liberzon
Founder & CTO
Recent News
2026-02-02
Help Net Security
2026-01-22
Company data provided by crunchbase