UMass Memorial Health · 5 hours ago
Program Coordinator-37.5 hrs., Worcester
Worcester, MA
Full-time
Onsite
Entry, Mid Level
$56K/yr - $101K/yr
2+ years expUMass Memorial Health is a leading health system in Central Massachusetts, dedicated to providing high-quality behavioral health care services. The Program Coordinator oversees the operation of assigned residential programs, ensuring compliance with policies, managing budgets, and supervising staff to facilitate effective care for individuals facing mental health challenges.
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Responsibilities
Provides oversight of assigned residential program
Ensures operational budget for the program is reconciled
Develops budget alongside finance for the areas managed and ensures financial goals are met
Orients and trains new managers to daily operations of the program and division procedures. Ensures all staff are oriented, trained, and maintains required trainings ongoing as required by CHL and provides direct supervision to program managers and ensures direct supervision of all staff is provided as expected by CHL policy and regulatory body
Facilitates the process for referrals, admissions, and discharges
Strives to maintain maximum capacity and ensures regulatory staff ratios set by regulatory body
Takes personnel action regarding hiring and disciplinary procedures
Participates in administrator on-call rotation following CHL and program policy
Serves as liaison among other departments and agencies to facilitate continuum of care
Identifies problem areas and coordinate work for upkeep of site
Ensures day-to-day upkeep of residence and workplace. Works with residents and staff to maintain the residence daily including chores, bedroom upkeep, yard, and other housekeeping duties
Ensures accuracy and timeliness of resident calendar, admission, and discharge forms
Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities
Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met
Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved
Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives
Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients, and visitors
Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc
Qualification
Required
High School diploma
Current and valid United States driver's license is required for Faith House, Beryls House, and Orchard Street
Current and valid United States driver's license and ability to provide registered and insured automobile for work related purposes including transporting Persons in a personal vehicle required for all other programs
MAP, CPR, First Aid certifications must be completed within the first six months after hire date
Satisfactory CORI background check
Current valid US-issued driver's license and a registered, inspected, and insured automobile for work related purposes including transporting clients in a personal vehicle
Minimum two (2) years of related experience
Preferred
Bachelor's degree in social work or related human services field
Benefits
Signing bonus available
Company
UMass Memorial Health
UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.7MKey Investors
Federal Emergency Management Agency
2022-12-01Grant· $4.7M
Leadership Team
Victoria L. McCandless
Senior Vice President, Chief of Staff, System CEO Communications Officer
Sergio Melgar
EVP & CFO
Recent News
2025-11-12
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