AVI-SPL · 16 hours ago
Client Support IT Specialist
US-MA-Boston
Full-time
Onsite
Entry Level
$26/hr - $35.10/hr
1+ years expAVI-SPL is a company focused on providing exceptional technical support services. They are seeking a Client Support IT Specialist responsible for delivering face-to-face technical assistance and training to the university community while troubleshooting various hardware and software issues.
AudioAudio/Visual EquipmentDigital MediaProfessional ServicesSoftware
Responsibilities
Provide face-to-face technical support on campus for faculty, staff, and students
Troubleshoot hardware, software, connectivity, and account access issues
Perform device diagnostics, maintenance, and repairs for university-owned equipment
Assist with setup and configuration of devices, applications, and university systems
Provide guidance on university technology resources and services
Document all support interactions in the appropriate tracking and incident management systems
Escalate complex issues to Client Support Leads or specialized technical teams
Coordinate with other ITS departments for issue resolution
Follow up with clients to ensure satisfaction and issue resolution
Update knowledge base articles for common issues and solutions
Develop self-help resources and user guides for clients
Identify recurring issues and suggest process improvements
Contribute to the maintenance of technical documentation
Catalog technology equipment in Asset Management systems
Conduct one-on-one and small group training sessions on university technologies
Develop and nurture relationships with the university community to encourage technology adoption
Promote awareness of Tech Bar services and self-service resources
Participate in technology outreach events and initiatives
Stay current on emerging technologies and best practices
Participate in training to maintain and enhance technical skills
Collaborate with team members to share knowledge and expertise
Contribute to a positive and supportive team environment
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
1+ years of experience in technical support, customer service, or related roles
Experience supporting multiple operating systems (Windows, macOS, mobile OS)
Strong understanding of modern technology platforms and applications
Excellent interpersonal and communication skills with a customer-first mindset
Demonstrated problem-solving abilities and analytical skills
Ability to work in a fast-paced environment and adapt to changing priorities
Experience documenting technical solutions and updating knowledge bases
Ability to work on campus 5 days/week
Ability to work standing upright for up to 4 hours at a time
Ability to maneuver under desks and in tight spaces as needed
Ability to lift up to 20lbs
Ability to travel between multiple locations on campus
Preferred
Experience in higher education IT environments
Experience in a retail-style technical support environment
Knowledge of M365 platform and tools, including Teams, SharePoint, and OneDrive
ITIL foundation certification
Hardware certifications (Apple, Dell, HP)
Experience with service management platforms (ServiceNow)
Benefits
Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities
Company
AVI-SPL
AVI-SPL is an IT company that provides AV/UC integrator and digital solutions.
1001-5000 employees
H1B Sponsorship
AVI-SPL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-06-25Acquired
2016-01-01Private Equity
Leadership Team
John Zettel
Chief Executive Officer
Chad Gillenwater
Founder & Executive Vice-Chairman
Recent News
2025-10-21
2025-08-17
2025-08-16
Company data provided by crunchbase