Digital Federal Credit Union · 1 day ago
TEMPORARY 4-6 month contract: Collections Team Member I, Full-Time, Remote (MA,NH only) $20.50/hour
United States
Full-time, Contract
Remote
Entry Level
$20.50/hr - $20.50/hr
2+ years expDigital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members. They are seeking a Collections Team Member I to assist members with delinquent accounts and maintain the financial soundness of the department by managing asset quality and achieving low delinquency ratios.
BankingFinanceFinancial Services
No H1B
Responsibilities
Answer incoming member or member-related contacts (phone calls, emails, faxes, etc.), work Collection queues and make outbound member calls
Review and document status of accounts and initiate telephone contact on delinquent loans
Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected
Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
Utilize Collections system to document accurately
Determine reason for delinquency and refer members to BALANCE when necessary or beneficial to the member
Perform skip tracing within established compliance and best practice procedures
Establish and monitor payment plans whenever possible
Initiate all required documents pertaining to payment plans, repossessions and/or possible foreclosures
Pull Credit Bureau reports when necessary
Review and make recommendations for rewriting of delinquent loans and/or settlements
Achieve assigned goals monthly
Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions
Must exercise appropriate telephone etiquette
Follow detailed and standardized procedures in performing routine collection operations and perform a variety of support duties related to the collection function
Make recommendations on ways to improve work processes within Collections
Perform other job-related duties as assigned by Managers(s)
Qualification
Required
High School graduate or equivalent required
Excellent telephone and communication skills required
Excellent written and verbal communication skills
Experience successfully utilizing various computer programs including MS Office
You must reside in Massachusetts, New Hampshire, Rhode Island, or Connecticut
Preferred
Previous experience in a call center and/or financial institution
2-3 years of recent and progressive experience in consumer or mortgage collections in a financial institution preferred
Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws
Company
Digital Federal Credit Union
DCU is a credit union that offers personal and business banking solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Niser
External Communications & Partnerships Manager
Michelle Caissey
Compliance Officer NCCO
Recent News
2026-01-11
WBJournal.com
2025-12-11
Company data provided by crunchbase