TR Miller Heating Cooling Plumbing & Electrical · 18 hours ago
HVAC Service Manager
Tinley Park,IL,US
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yr
2+ years expTR Miller Heating, Cooling, Plumbing, and Electrical is a fast-growing company committed to growth and investing in its people. We’re looking for a passionate HVAC Service Manager who will lead and develop a team of skilled technicians to ensure high-quality service and customer satisfaction.
Consumer Goods"Heating Ventilation and Air Conditioning (HVAC)"Industrial Manufacturing
Responsibilities
Manage and develop a team of HVAC technicians (and dispatch as applicable) through regular one-on-ones, ride-alongs, and weekly technical training
Troubleshoot any hurdles in real-time to prevent project delays and foster a culture where we get it right the first time
Drive the service department’s success - from revenue and margins to average ticket size and membership growth
Ensure every call results in a happy customer and a glowing review by minimizing callbacks and maximizing first-call resolutions
Use ServiceTitan to run clear scorecards and improve processes so trucks roll on time and issues are resolved fast
Partner with Install, Sales, and Office teams to ensure a seamless "TR Miller experience" for every homeowner
Qualification
Required
Minimum 2-3+ years of proven leadership experience in HVAC residential service
A strong understanding of service metrics (revenue, margins, average ticket, and conversion)
Strong ability to de-escalate high-pressure situations with customers and technicians with empathy and professionalism
Strong ability to inspire and lead a service team with a focus on 'trust and integrity'
Valid driver's license with clean driving record
Everyone is required to submit a pre-employment background check prior to start date
Benefits
Reliable, take-home company vehicle
Weekly Pay
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Met Law
Pet Insurance
Short-Term and Long-Term Disability
Employee Assistance Program
Up to Two weeks of Paid Time Off yearly
Paid Holidays
401(k) plan with a 4% company match
Tuition Reimbursement
Tool Buyback Program
Company
TR Miller Heating Cooling Plumbing & Electrical
Residential Plumbing and HVAC Service Company proudly serving the Chicagoland Area.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase