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HVAC Service Manager jobs in United States
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TR Miller Heating Cooling Plumbing & Electrical · 18 hours ago

HVAC Service Manager

TR Miller Heating, Cooling, Plumbing, and Electrical is a fast-growing company committed to growth and investing in its people. We’re looking for a passionate HVAC Service Manager who will lead and develop a team of skilled technicians to ensure high-quality service and customer satisfaction.
Consumer Goods"Heating Ventilation and Air Conditioning (HVAC)"Industrial Manufacturing
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Growth Opportunities

Responsibilities

Manage and develop a team of HVAC technicians (and dispatch as applicable) through regular one-on-ones, ride-alongs, and weekly technical training
Troubleshoot any hurdles in real-time to prevent project delays and foster a culture where we get it right the first time
Drive the service department’s success - from revenue and margins to average ticket size and membership growth
Ensure every call results in a happy customer and a glowing review by minimizing callbacks and maximizing first-call resolutions
Use ServiceTitan to run clear scorecards and improve processes so trucks roll on time and issues are resolved fast
Partner with Install, Sales, and Office teams to ensure a seamless "TR Miller experience" for every homeowner

Qualification

HVAC leadershipService metrics understandingTeam de-escalation skillsEmpathyProfessionalismTrustIntegrity focus

Required

Minimum 2-3+ years of proven leadership experience in HVAC residential service
A strong understanding of service metrics (revenue, margins, average ticket, and conversion)
Strong ability to de-escalate high-pressure situations with customers and technicians with empathy and professionalism
Strong ability to inspire and lead a service team with a focus on 'trust and integrity'
Valid driver's license with clean driving record
Everyone is required to submit a pre-employment background check prior to start date

Benefits

Reliable, take-home company vehicle
Weekly Pay
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Met Law
Pet Insurance
Short-Term and Long-Term Disability
Employee Assistance Program
Up to Two weeks of Paid Time Off yearly
Paid Holidays
401(k) plan with a 4% company match
Tuition Reimbursement
Tool Buyback Program

Company

TR Miller Heating Cooling Plumbing & Electrical

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Residential Plumbing and HVAC Service Company proudly serving the Chicagoland Area.

Funding

Current Stage
Growth Stage
Company data provided by crunchbase