Scalence L.L.C. · 8 hours ago
Systems Administrator Contractor
Cincinnati, OH
Full-time, Contract
Onsite
Entry, Mid LevelScalence L.L.C. is a company focused on providing reliable application and infrastructure support. The Systems Administrator Contractor will ensure the availability and performance of critical applications by monitoring, incident support, and automation efforts.
Information Technology & Services
No H1B
Responsibilities
Monitor applications/infrastructure using Dynatrace, Grafana, and Azure Monitor; maintain dashboards, baselines, and alerts
Participate in incident triage and troubleshooting; escalate to the right teams/vendors using defined procedures
Support major incident response by joining bridge calls, capturing notes/timelines, and executing assigned actions under Incident Coordinator guidance
Create and update SOPs, knowledge articles, and known error content to improve L1 effectiveness
Help identify repetitive issues and contribute to scripts/runbooks (PowerShell/Python/Bash) to automate detection and remediation
Assist with operational reporting (e.g., MTTD/MTTR, tickets worked, change validations, major incidents) and continuous improvement actions
Provide scheduled coverage for 24x7x365 operations, including off-hours and holidays as needed
Qualification
Required
Experience with monitoring applications/infrastructure using Dynatrace, Grafana, and Azure Monitor
Ability to maintain dashboards, baselines, and alerts
Experience in incident triage and troubleshooting
Ability to escalate to the right teams/vendors using defined procedures
Experience supporting major incident response by joining bridge calls, capturing notes/timelines, and executing assigned actions under Incident Coordinator guidance
Ability to create and update SOPs, knowledge articles, and known error content
Experience in identifying repetitive issues and contributing to scripts/runbooks (PowerShell/Python/Bash) to automate detection and remediation
Ability to assist with operational reporting (e.g., MTTD/MTTR, tickets worked, change validations, major incidents) and continuous improvement actions
Willingness to provide scheduled coverage for 24x7x365 operations, including off-hours and holidays as needed
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase