Iron EagleX, Inc. · 1 day ago
Field Service Representative Analyst (TS/SCI)
Colorado Springs, CO
Full-time
Onsite
Entry Level
$117K/yr - $159K/yr
1+ years expIron EagleX, Inc. is a subsidiary of General Dynamics Information Technology focused on impactful government missions. As a Field Service Representative Analyst, you will train and mentor users, troubleshoot technical issues, and facilitate collaboration across a global enterprise to ensure customer success.
GovernmentIndustrialBig DataSoftwareInformation TechnologyData MiningIndustrial EngineeringSecuritySoftware Engineering
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide desk-side training to analysts
Train analysts/operators in a classroom setting
Embed with user groups to deeply understand workflows
Proactively develop relationships with users at customer site and surface use case gaps
Build initial dashboard products and assist users with building questions
Remain current on latest platform features and capabilities
Staff the help desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues
Build initial dashboard products and assist users with building questions
Consistently communicate product or user issues to the team
Qualification
Required
Top Secret/SCI clearance level must currently possess
Top Secret/SCI clearance level must be able to obtain
1 + years of related experience
US Citizenship Required
Experience with Palantir platforms, i.e. Palantir Foundry, Gotham, Gaia, etc
Technical background with working knowledge of Python, Java, and/or JavaScript/typescript
Experience fusing intelligence capabilities in support of operations
Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
Ability to work independently and as part of a team
Active Top Secret with SCI Eligibility; US citizenship required
Role requirements: 5 days onsite; up to 25% travel (CONUS/OCONUS)
Preferred
Recent hands-on experience with Palantir platforms
Experience briefing high-level military stakeholders
Department of Defense/Department of War experience
Benefits
Comprehensive benefits and wellness packages
401K with company match
A variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
Iron EagleX, Inc.
Iron EagleX, Inc. (IEX) – A General Dynamics Information Technology Company (GDIT). Together, we continue supporting the U.S.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-09-09Acquired
Leadership Team
Michael Grochol
Chief Executive Officer
Joe McEntegart
Chief Financial Officer
Recent News
2024-02-09
The Business Journals
2023-12-23
Company data provided by crunchbase