Fanatics · 1 day ago
Director, Credit Card Program Operations
United States
Full-time
Remote
Director/Executive
$145K/yr - $185K/yrFanatics is building a leading global digital sports platform. The Director of Credit Card Program Operations will oversee all activities related to Credit Card Program operations, including managing relationships with card issuers and network providers, ensuring compliance with contractual obligations, and leading regulatory and compliance tasks.
eSportsManufacturingRetailSporting GoodsSports
Responsibilities
Own program relationships with our card issuer and Network provider
Manage all contractual obligations related to program operations are being met in accordance with each contract
Manage SLA / reporting requirements across organizations and compliance with each
Coordinate all ongoing and contractual business / program reviews across Commercial, Product and Operations teams with Issuer and Network
Manage the process for card production of Topps player credit cards working across external partners, Collectibles, and the card product vendor
Manage the inventory of featured players for credit cards - includes ongoing tracking and reporting needs for Fanatics and our third-party partners
Oversee all vetting required on newly featured athletes in accordance with Network and Issuer contractual requirements
Own the process for ongoing athlete monitoring and procedures required for removals and / or modifications from cards and/or marketing material, ensuring ongoing adherence with contractual requirements
Own issues and incident management profess for credit card working across internal OpCos and our external partners; includes but is not limited to: Incident Management Reporting & Tracking, Customer Remediation, Communication requirements (internal / external)
Lead all regulatory and compliance related tasks for Credit Card program partnering with various stakeholders across Fanatics and our partners
Own the creation and management of all credit card policies / procedures across all operational areas (partnering with stakeholders both internal and external)
Own annual review / compliance requirements for these
Manage inventory and ongoing updates
Create and manage the required approval processes for marketing and other related assets between Fanatics, Issuer and Network Provider
Maintain all relative approvals / documentation at Fanatics
Qualification
Required
Overseeing all activities related to Credit Card Program operations
Owning the relationship with Card Issuer and Network Provider
Managing all contractual obligations related to program operations
Managing SLA / reporting requirements across organizations
Coordinating all ongoing and contractual business / program reviews across Commercial, Product and Operations teams with Issuer and Network
Managing the process for card production of Topps player credit cards
Managing the inventory of featured players for credit cards
Overseeing all vetting required on newly featured athletes
Owning the process for ongoing athlete monitoring and procedures required for removals and / or modifications from cards and/or marketing material
Owning issues and incident management process for credit card
Incident Management Reporting & Tracking
Customer Remediation
Leading all regulatory and compliance related tasks for Credit Card program
Managing internal / external audits and exams
Owning the creation and management of all credit card policies / procedures
Managing inventory and ongoing updates of credit card policies
Creating and managing the required approval processes for marketing and other related assets
Maintaining all relative approvals / documentation at Fanatics
Company
Fanatics
Fanatics is a global sports platform reimagining the fan experience across gear, trading cards, sports betting, content, events, and more. It is a sub-organization of Kynetic.
Founded in 2002
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.9BKey Investors
Clearlake Capital GroupNational Football LeagueAlameda Research
2022-12-06Private Equity· $700M
2022-03-02Private Equity· $1.5B
2022-01-01Series Unknown· $10M
Leadership Team
J
Joseph Bozich
Advisor to Chief Executive Officer
Michael Mahan
CEO
Recent News
Sports Business Journal
2026-02-08
2026-02-07
Sports Business Journal
2026-02-07
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