M&T Bank · 19 hours ago
Banking Services Operations Associate III - Retail Servicing Customer Support
Millsboro, DE
Full-time
Onsite
Entry, Mid Level
$18.68/hr - $31.14/hr
2+ years expM&T Bank is seeking a Banking Services Operations Associate III to provide customer support through written and email correspondence. The role involves researching customer inquiries, processing deposits, and ensuring compliance with banking regulations while maintaining high standards of service.
Financial Services
Responsibilities
Research and respond to customer inquiries, including mail and email
Review documentation and records to gather information necessary to respond to customer inquiries; seek assistance when needed for more complex issues
Process deposit for online opened accounts received by mail in a timely and accurate manner; create and maintain deposit account opening monetary logs for audit and compliance purposes
Interact with other areas of the Bank to obtain needed information to respond to customer requests which may include payoff requests, payment histories, year-end statements, card fulfillment, and other customer needs
Complete activities in a manner compliant with applicable laws and regulations, such as RESPA (Real Estate Settlement Procedures Act), FDCPA (Fair Debt Collection Practices Act) and other applicable mortgage servicing regulations
Develop a proficiency in the use of multiple pertinent systems and knowledge of Mortgage and Consumer Lending business and product lines
Review and draft related procedures as requested
Draft communications to customers
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Qualification
Required
High School diploma or equivalent (GED)
Minimum Of 2 Years Relevant Work Experience
Proficiency with personal computers as well as pertinent spreadsheet and word processing software
Demonstrated verbal and written communication skills
Demonstrated problem-solving skills
Preferred
Associate's Degree
M&T Bank Customer Servicing experience
Knowledge of banking regulations
Company
M&T Bank
Great companies have an enduring sense of purpose.
10001+ employees
H1B Sponsorship
M&T Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (113)
2023 (84)
2022 (103)
2021 (42)
Funding
Current Stage
Late StageLeadership Team
René Jones
Chairman & Chief Executive Officer
Dan Saper
•Co-Founder/Co-Chairman of Welcome to M&T Bank Affinity Group, Western New York Chapter
Recent News
2025-10-07
2025-10-06
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