StevenDouglas · 9 hours ago
Information Technology Support Engineer
Boca Raton, FL
Full-time
Onsite
Mid Level
3+ years expStevenDouglas is seeking an Information Technology Support Engineer to provide proactive monitoring and support for network, systems, security, cloud, and voice related issues. The role involves troubleshooting and resolving client issues, managing ticketing systems, and collaborating with engineering teams to ensure high-quality support.
ConsultingHuman ResourcesRecruitingStaffing Agency
Hiring Manager
Sydney Cain
Responsibilities
Handle incoming phone calls, gather information, create tickets in ticketing system and escalate/assign as necessary
Work on trouble tickets to troubleshoot & resolve client network, security, cloud and voice related issues in a timely manner
Moves/Add/Changes for Client phone systems
Moves/Add/Changes for Client network devices
Moves/Add/Changes for VMs in VMware, AWS, or Azure
Administer and Configure Windows servers, PCs and laptops as well as loading software
Monitoring and analyzing security alerts
Configure & support for network monitoring tools, perform traffic analysis and performance management
Customer circuit turn-ups and service activations
Interact with clients, outsourced and network vendors on a daily basis to resolve issues
Partner with Engineering team for network & system infrastructure support
Update and create internal articles and/or documentation
Work within required SLAs for the business and provide regular and frequent status updates
Qualification
Required
Possess college degree or equivalent technical experience
3+ years' experience in an IT position configuring and supporting Cisco devices
Preferred
Previous experience in a call center or support environment a plus
Company
StevenDouglas
StevenDouglas, one of the boutique Search and Interim Resources firms.
201-500 employees
H1B Sponsorship
StevenDouglas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (7)
2022 (7)
2021 (7)
2020 (18)
Funding
Current Stage
Growth StageLeadership Team
Laurie Canepa
Managing Director - State of Texas (Accounting and Finance Search)
Recent News
Seattle TechFlash
2025-06-25
Seattle TechFlash
2025-05-29
24-7 Press Release Newswire
2025-05-17
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