NuAxis Innovations · 1 hour ago
Desktop Technician III
Fort Totten, ND
Full-time
Onsite
Mid Level
3+ years expNuAxis Innovations is a federal IT company focused on enhancing customer experience in government solutions. The Desktop Technician III role involves providing Tier II desktop support to clients, addressing hardware and software issues, and maintaining inventory records.
CRMGovernmentInformation Technology
Responsibilities
Resolve assigned incidents, service requests, and changes through the DOI/IA Service Management System
Provide Tier II support for desktops, laptops, tablets, mobile devices, printers, scanners, and peripherals
Image, deploy, configure, and replace end-user computing equipment
Install and support approved software, including Microsoft Windows, Office, and IA-approved applications
Assist users with domain login issues, network drives, printers, and collaboration tools
Support specialized applications such as GIS, AutoCAD, or equivalent business systems
Maintain accurate hardware and software inventory records
Ensure server rooms and cable plants remain neat, organized, and physically secure
Assist Tier III resources with escalated troubleshooting when required
Participate in OIT User Support calls, training, and knowledge sharing
Follow all DOI/IA security, privacy, and operational policies
Qualification
Required
Associate degree or equivalent combination of education and experience
Minimum 3 years of desktop / end-user IT support experience
Strong working knowledge of Microsoft Windows OS and Office Suite
Experience supporting hardware, printers, LAN environments, and peripherals
Ability to lift and install equipment weighing up to 75 lbs
Ability to work independently with minimal supervision
Willingness to travel to other DOI/IA locations when directed by FSM
Preferred
Experience in a federal IT environment
Familiarity with ITIL v3 practices
Experience with remote support tools (e.g., DameWare, Remote Desktop)
Company
NuAxis Innovations
NuAxis Innovations is a provider of professional services and IT solutions for federal government and commercial enterprises.
201-500 employees
H1B Sponsorship
NuAxis Innovations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Raza Latif
CEO
Recent News
2025-09-30
Company data provided by crunchbase