Canyon AeroConnect · 1 day ago
Help Desk Specialist Intern
Prescott, AZ
Internship
Onsite
InternCanyon AeroConnect is seeking an intern to work alongside their IT team in resolving technical problems and supporting customer computer systems. The intern will be responsible for providing on-site support, diagnosing issues, and assisting in IT projects.
TransportationAir TransportationOptical Communication
Responsibilities
Provide on-site support services to user base
Diagnoses, identifies, isolates and analyzes problems utilizing historical database records
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Recording, tracking, and documenting the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution
Applying diagnostic utilities to aid in troubleshooting
Accessing software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
Performing hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Escalating problems (when required) to the appropriate personnel
Testing fixes to ensure problem has been adequately resolved
Developing help sheets and FAQ lists for end users
Collaborating with escalation points to manage end-user expectations
Creating and maintaining documentation for common procedures and processes
Provide basic application training when necessary
Assisting in IT projects such as server and mass desktop deployments
Comply and uphold Canyon AeroConnect SHE policies and standards
Comply with the Canyon AeroConnect Code of Business Conduct and Ethics
Other duties as assigned by manager
Qualification
Required
Provide on-site support services to user base
Diagnoses, identifies, isolates and analyzes problems utilizing historical database records
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Recording, tracking, and documenting the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution
Applying diagnostic utilities to aid in troubleshooting
Accessing software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
Performing hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Escalating problems (when required) to the appropriate personnel
Testing fixes to ensure problem has been adequately resolved
Developing help sheets and FAQ lists for end users
Collaborating with escalation points to manage end-user expectations
Creating and maintaining documentation for common procedures and processes
Provide basic application training when necessary
Assisting in IT projects such as server and mass desktop deployments
Comply and uphold Canyon AeroConnect SHE policies and standards
Comply with the Canyon AeroConnect Code of Business Conduct and Ethics
Other duties as assigned by manager
Experience with Microsoft Office 365
Experience with Microsoft Windows 10/11
Experience with Microsoft Server 2012 Onwards
Experience with Linux OS
Experience with Networking (Switches, Vlans)
Experience with Microsoft Active Directory & Group Policy
Ability to effectively prioritize and execute tasks in a high-pressure environment
Knowledge of TCP/IP networking concepts, LAN and WAN topologies
Familiarity with Virtual Hypervisors including VMWare vSphere
Company
Canyon AeroConnect
Canyon AeroConnect is a suppliers of aircraft communications, navigation, and audio/intercom systems.
Founded in 1970
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Renee' Popp
Human Resources Business Partner
Company data provided by crunchbase