Wolters Kluwer · 16 hours ago
Customer Success Specialist - Project Manager
Clayton, MO
Full-time
Onsite
Mid Level
$57K/yr - $98K/yrWolters Kluwer is seeking a Customer Success Specialist who will manage various aspects of the customer lifecycle. The role involves supporting post-sales activities, assisting with product training, and enhancing customer engagement to improve retention and satisfaction.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Support more complex customer onboarding processes
Handle multiple customer inquiries with increasing complexity
Assist in resolving intermediate technical issues and troubleshooting
Conduct intermediate product training sessions for customers
Monitor and analyze customer usage patterns
Document and communicate recurring customer feedback to the team
Collaborate with sales and support teams on customer issues
Identify and escalate critical customer issues
Recommend product/service improvements based on customer feedback
Assist in development and refinement of onboarding materials
Qualification
Required
Advanced Communication: Effective verbal and written communication skills
Customer Relationship Management: Skills to manage and nurture customer relationships
Analytical Skills: Use basic data to identify trends and insights
Problem Solving: Intermediate problem-solving capabilities for resolving customer issues
Product Knowledge: In-depth understanding of product features and benefits
Training Skills: Ability to convey information effectively during training sessions
Project Management: Basic project management skills to handle varied tasks
Technical Proficiency: Intermediate proficiency with CRM and other customer support software
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
Founded in 1836
10001+ employees
H1B Sponsorship
Wolters Kluwer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (22)
2023 (23)
2022 (10)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $579.92M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
2026-02-07
Dynamic Business
2026-02-07
2026-02-05
Company data provided by crunchbase