Dover Federal Credit Union · 4 hours ago
Payments Support Specialist
Dover,DE,US
Full-time
Onsite
Entry Level
2+ years expDover Federal Credit Union is seeking a Payments Support Specialist responsible for processing member payments and deposits received digitally. This role includes tasks such as verifying and releasing wire transfers, managing RDC and ATM deposits, and handling deceased member account settlements, all while adhering to federal regulations.
BankingCreditCredit BureauFinancial ServicesLending
Responsibilities
Complete the Verify and Release Process for incoming and outgoing wire requests received from Members in Branches, Members calling into the Member Resource Center, or from other departments such as Accounting, Commercial Lending, or Home Equities
Complete tasks that are associated with wire requests such as maintaining wire logs
Combine Symitar wire receipts, wire forms signed by members, or any supporting documents in Adobe and filings in Fast Docs
Return wires to initiator and manager as needed
Research requests for incoming or outgoing wires
Review folders for wire recalls or service messages
Ensure procedure is being followed and is up to date
Verify Mobile, Remote and ATM Deposit items for processing: Ensure that the deposit details match the member’s account and transaction information
Examine check images: Review the quality and authenticity of check images submitted through remote, mobile, or ATM deposit applications
Identify any signs of potential fraud or suspicious activity, such as altered checks or counterfeit items. Contact Fraud or place appropriate extended holds
Ensure that all deposits comply with banking regulations, policies, and procedures. Update Procedure if necessary
Investigate and resolve any discrepancies or errors related to deposits. Notating Member accounts accordingly if deposit is rejected, deleted, or adjusted
Scan End of Month Report in Fast Docs
Error resolution: Investigating and resolving any discrepancies or errors related to deposits. Notating Member accounts accordingly if deposit is rejected, deleted, or adjusted
Scan End of Month Report in Fast Docs
Manage and process account settlement email shared mailbox, account settlement phone calls, account settlement mail, and reviewing local online obituaries
Following the account settlement internal procedure review and research the deceased member’s account for ownership type, accounts types, services used, and the capacity of the informant to determine next steps
Contact the joint owner, informant, executor of estate, administrator of estate, affiant, or beneficiary to offer condolence, mail or email account settlement guide, and request information and legal documents
Examine legal documents: Review the quality and authenticity of deceased member supporting documents submitted through the above referenced channels to determine entitlement of funds
Maintain logs, records, and Symitar notes on the deceased accounts for follow up and to document how the accounts were settled
Coordinate with other departments like lending, Member Solutions, IRA (Death Claims), ACH (reclamations), Retail branches and MRC to settle or transfer to a new membership any safe deposit, online banking bill payments, direct deposits, Certificates of Deposits, accounts, and loans
Process Life/Death Claims through Trustage if the member has eligible Loan Debt Protection on their loans
Ensure that all steps taken comply with banking regulations, policies, and procedures. Update Procedure if necessary
Process member requests received through channels such as (but not limited to) voicemail, mail, secure messaging, email, or faxes regarding the member’s accounts
Process Social Security and Medicaid Verifications through the SSI Asset Verification Program and Acuity
Remain current on credit union product knowledge and use that knowledge to meet members’ needs
Meet all established service goals to ensure timely processing of members requests
Adhere closely to member confidentiality and authentication procedures
Direct member concerns in a timely manner to the appropriate team members
Research and resolve members’ discrepancies related to member accounts and communicate member service concerns to management
Process adjustments, changes, or deposits to existing accounts as requested by member
Scan all member related documentation upon initiation
Cross-train to become proficient and knowledgeable in the operations of the credit union
Attend staff meetings and training sessions
Record retention and proper destruction of paper documents and electronic files
Responsible for managing risks specific to related job functions with an expectation to make and support risk-informed decisions and remain diligent in identifying emerging risks that could jeopardize the success of the Credit Union
Any other duties as assigned
Qualification
Required
Requires education equivalent to a four-year high school diploma
Previous related experience in an office setting required
Excellent time management skills, as well as professional, well-developed interpersonal skills to deal courteously and effectively with a diverse group of people
Intermediate mathematical skills required
Preferred
At least 2 to 3 years of customer service experience preferred
At least 1 to 2 years of experience in a financial institution highly preferred
Working knowledge of Microsoft Office Suite and experience with multi-line telephones preferred
Company
Dover Federal Credit Union
Dover Federal Credit Union is a part of the banking industry and helps customers in financial services, loans, credit and banking.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Janell Upton
President and CEO
Donna Kiscaden
Chief Financial and Risk Officer
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