UL Solutions · 1 day ago
askHR Knowledge Content Lead
Northbrook, IL
Full-time
Onsite
Mid, Senior Level
3+ years expUL Solutions is seeking an askHR Knowledge Content Lead who will own the governance and continuous improvement of HR knowledge across the askHR Employee Portal. The role involves collaborating with various teams to ensure employees have access to accurate HR information, as well as managing content standards and ServiceNow Knowledge Management.
AdviceAnalyticsEducationPublic Safety
Responsibilities
Lead HR knowledge governance and review cycles
Manage bi‑annual and annual review cycles, ensuring content is validated, current, and compliant
Partner with content owners to support timely updates and governance requirements
Maintain dashboards and reporting to track completion, content aging, and overall knowledge health
Set and uphold knowledge standards
Enforce standards for templates, tone, accessibility, taxonomy, and lifecycle management
Review and approve knowledge articles in ServiceNow HRSD for accuracy, clarity, and consistency
Maintain version control and publishing discipline across the knowledge base
Oversee ServiceNow Knowledge Management for askHR
Serve as the ServiceNow Knowledge Management subject matter expert
Manage workflows, approvals, metadata, taxonomy, permissions, and article lifecycles
Partner with IT to resolve issues and optimize workflows
Stay current on platform enhancements and recommend improvements that support HR service delivery
Improve search, findability, and employee self‑service
Optimize tagging, metadata, taxonomy, and article structure to improve discoverability
Analyze search behavior, trends, and gaps to guide continuous improvement
Manage portal content and HR campaigns
Govern Employee Portal assets such as microsites, quick links, and campaigns
Partner with stakeholders to coordinate HR campaigns, messaging, scheduling, and engagement reporting
Enable stakeholders and drive continuous improvement
Train and support HR content owners through documentation, onboarding, and best‑practice guidance
Use case trends, search analytics, and employee feedback to identify self‑service opportunities
Report on key metrics such as content quality, workflow performance, and engagement to inform decisions
Qualification
Required
Bachelor's degree in Human Resources, Information Management, Communications, Digital Content, or a related field, or equivalent experience
3–6 years of experience in knowledge management, HR portal content, or related digital content roles
Experience working with ServiceNow HRSD Knowledge Management or similar enterprise content platforms
Strong writing, editing, and documentation skills with a clear, consistent, employee‑focused voice
Understanding of governance models, workflow approvals, and structured review cycles
Ability to analyze content metrics, search data, and user behavior to drive measurable improvements
Familiarity with enterprise content strategy, UX/UI fundamentals, and digital employee experience principles
Highly organized and able to manage multiple priorities and stakeholders across HR domains
Strong collaboration skills, including the ability to influence without direct authority
Experience supporting large‑scale or global HR operations or shared service environments
Experience managing portal assets such as microsites, campaigns, and other portal content in a decentralized content model
Company
UL Solutions
UL Solutions is a safety science company that promotes safety science through research and investigation.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.25B2025-12-03Post Ipo Secondary· $975M
2025-10-28Post Ipo Debt· $1B
2024-09-05Post Ipo Secondary· $980M
Leadership Team
Jennifer Scanlon
President & CEO
Scott. D'Angelo
Executive Vice President, Chief Legal Officer and Corporate Secretary
Recent News
2026-01-11
Company data provided by crunchbase