Transamerica · 16 hours ago
Senior Security Provisioning Analyst
Cedar Rapids, IA
Full-time
Hybrid
Mid, Senior Level
$88K/yr - $100K/yr
5+ years expTransamerica is a financial services company dedicated to helping people live their best lives. The Senior Security Provisioning Analyst will manage major incidents, facilitate communication during crises, and work collaboratively with IT teams to ensure effective incident and problem management processes are in place.
Financial ServicesImpact InvestingInsurance
No H1B
Responsibilities
Act as a major incident manager during critical incidents, crises, and other broadly impacting events
Manage incident bridge calls, facilitate incident chats with close to real time information, draft and send timely communications, escalate to senior management, and drive work-streams to mitigate an incident
Facilitate industry-standard Root Cause Analysis (RCA) exercises as a result of critical incidents and initiating the Problem Management cycle
Collaborate with architecture, DevOps, and Infrastructure teams to identify the root cause for recurring incidents and create action plans for resolution
Interact directly with IT leaders, managers, and key stakeholders to proactively communicate status on active major incidents or problem investigations
Record, coordinate, and report on progress of problem tasks from post incident reviews, and RCAs
Develop and enrich restoration procedures to mitigate future outages and business disruptions
Partner with other IT lifecycle process owners to ensure alignment and the consistent and effective delivery of ITSM processes to the organization
Work towards continuous service improvement
Establish metrics and reporting with contributions from ITSM process owners
Define critical success factors and key performance indicators (KPI) for the processes
Track and analyze trends and generate statistical reports
Perform trend analysis to anticipate potential problems for proactive resolution
Write timely and accurate executive style technical communications. Provide detailed notes on highly visible production issues on a timely basis to senior management
Send executive communications to a global audience to provide accurate details of incidents and impact to the business
Qualification
Required
Bachelor's degree in information technology, computer science or related discipline, or equivalent experience
Five years of technology and related management experience, including IT Service Management experience
Three years of incident/problem management experience
Experience working with cross-functional teams and staff of all levels including managed service providers
ITIL v3/4 certification, or formal training in ITIL/ITSM
Familiarity with System Development Lifecycle Methodology (SDLC)
Experience developing and providing SLAs & KPI's
Flexibility and willingness to support a 24x7 global operation via off-hours support, on-call availability, or other as needed per rhythm and needs of the business
Strong problem-solving skills and process-oriented thinking
Ability to prioritize and multi-task in a dynamic changing agile environment with tight deadlines
Relationship building skills to work across a diverse global organization, coordinate cross-function teams towards completion, and facilitate consensus across key IT personnel
Preferred
Master's degree in information technology, business administration or related field
Experience and understanding of the financial services or insurance industry, including the applicable business and technology processes, and supporting technology architecture of business applications
Familiarity and practical application of advanced principles of ITIL/ITSM
Experience with service management across different locations and a multi-sourced environment
Knowledge of business and technology trends for service management
Experience with BMC tools (Remedy, Smart IT)
Experience with Service Now
Familiarity with JIRA
Familiarity with agile development methodologies, scrum and Kanban
Experience with audit and controls process
Progressive experience in the management of a technical support team
Benefits
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs
Company
Transamerica
Transamerica is a private holding company that provides services for various life insurance companies and investment firms. It is a sub-organization of Aegon.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown1999-02-19Acquired
Leadership Team
Will Fuller
Chief Executive Officer
Andrew Yorks
Chief Investment Officer
Recent News
2025-12-21
Company data provided by crunchbase