Essintial Enterprise Solutions · 1 day ago
Lead, Airport IT Field Support Technician
Flushing,NY,US
Full-time
Onsite
Mid, Senior Level
2+ years expEssintial Enterprise Solutions is seeking a Lead Airport IT Field Support Technician to oversee technicians delivering field operations support at an airport. The role involves ensuring the operation and maintenance of IT equipment, serving as the primary contact for customers, and providing hands-on technical support while leading and mentoring a team.
Asset ManagementData CenterEnterpriseHardwareInformation ServicesIT InfrastructureLogisticsProfessional ServicesProject Management
Responsibilities
Ensure the proper operation and maintenance of all internal and customer IT equipment and services
Serve as the customer Single Point of Contact (SPOC) and coordinate onsite service scheduling with customers, internal resolver groups, and the Service Desk
Maintain the highest level of customer service and professionalism
Ensure proper communication channels are followed to resolve incidents within established SLA requirements
Perform local repairs of faulty equipment and coordinate resolution with appropriate resolver groups when escalation is required
Demonstrate professional appearance, attitude, and ethical behavior at all times
Understand available technical resources, including when and how to engage additional support teams
Manage multiple tasks in a fast-paced and sometimes high-pressure environment with minimal supervision while providing real-time updates through customer helpdesk and dispatch ticketing systems
Provide hands-on local technical support as needed
Supervise and mentor technicians as required and lead by example
Travel within the service area as needed and be willing to travel outside the local service area when required
Qualification
Required
Experience working directly with external customers while delivering services in accordance with Service Level Agreements (SLAs)
Strong knowledge of hardware installation, maintenance, and repair
Ability to adapt to changing customer needs and contract requirements
Ability to maintain a calm, professional demeanor in all situations
Familiarity with safety procedures, including proper anti-static handling precautions
Demonstrates professional appearance, attitude, and ethical behavior
Previous supervisory experience required
Minimum of 2 years of experience performing onsite support and repairs of PCs, printers, and LAN/WAN equipment
Minimum of 2 years of supervisory or team leadership experience
Company
Essintial Enterprise Solutions
Essintial Enterprise Solutions is a full-service IT operations partner helping multi-unit businesses scale, support, and simplify their technology.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
R
Robert Kolb
President and CEO
C
Craig Heck
Chief Commercial Officer
Company data provided by crunchbase