SpaceX · 11 hours ago
Sr. IT Operations Engineer
Hawthorne, CA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expSpaceX is a company focused on developing technologies for human life on Mars. They are seeking a Sr. IT Operations Engineer to lead the design and improvement of IT service management practices, manage incidents, and mentor peers within the IT organization.
AerospaceManufacturingSpace Travel
No H1B
U.S. Citizen Only
Responsibilities
Lead incident response—coordinating multi‑disciplinary teams, ensuring rapid mitigation, root‑cause determination, and executive communications
Govern the change‑management program: refine risk‑assessment criteria, approve complex changes, and enforce post‑implementation reviews
Architect and optimize monitoring and observability strategy across on‑prem, cloud, and SaaS services; standardize alerting, service level objectives, and dashboards
Develop, automate, and maintain trusted Power BI datasets and reports that surface operational KPIs, trends, and capacity forecasts
Analyze operational data to detect systemic issues; champion corrective and preventive actions with service owners
Integrate ITSM, CMDB (configuration management database), automation, and monitoring platforms to streamline workflows and eliminate manual steps
Mentor junior engineers, promote best practices, and present monthly operational performance reviews to leadership
Qualification
Required
Bachelor's degree in a STEM discipline and 3+ years professional experience; OR 6+ years of professional experience in an IT engineering role in lieu of a degree
10+ years in IT operations, site-reliability, or infrastructure engineering
5+ years administering or developing ITSM workflows and metrics (Jira SM, ServiceNow, etc.)
This position is based in Cape Canaveral, FL or Hawthorne, CA and requires being onsite - remote work not considered
Must be able to work extended hours and/or weekends as needed to meet major milestones
Must be able to travel - up to 10% work week travel may be required to other sites
Ability to pass Air Force background checks for Cape Canaveral and Vandenberg
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State
Preferred
Deep knowledge of ITIL frameworks, with proven ownership of incident, change, and problem management programs
Demonstrated success managing high-severity incidents in mission-critical environments
Advanced SQL and/or Python skills for building automated analytics pipelines; strong Power BI/Tableau dashboard design
Experience integrating monitoring stacks (Grafana, Prometheus, Datadog, Splunk) with ITSM and notification systems
Background in Lean/Six Sigma, value-stream mapping, or other continuous-improvement methodologies
Excellent executive-level communication and stakeholder-management abilities
Company
SpaceX
SpaceX is an aviation and aerospace company that designs, manufactures, and launches rockets and spacecraft.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$11.78BKey Investors
Korea Investment PartnersIntesa SanpaoloAndreessen Horowitz
2025-12-12Secondary Market
2025-09-10Secondary Market
2025-08-13Secondary Market· $10M
Leadership Team
Elon Musk
Founder, CEO & CTO
Bret Johnsen
CFO
Recent News
2026-02-09
Business Standard India
2026-02-09
Company data provided by crunchbase