Cerebral · 7 hours ago
Care Coordinator
United States
Full-time
Remote
Entry, Mid Level
2+ years expCerebral is a management services organization focused on improving mental health care through innovative approaches. The Care Coordinator role involves guiding members through their mental health journey, supporting decision-making, and ensuring effective care navigation.
Health CareMedicalMental HealthmHealthTelehealthWellness
Responsibilities
Conduct outbound and inbound calls with prospective members to support care decisions and drive first-appointment bookings
Guide members through care options (therapy, psychiatry, or integrated care) using non-clinical, supportive framing
Clearly articulate next steps and ensure each interaction ends with a defined outcome (booked, deferred with plan, or follow-up scheduled)
Perform needs discovery and preference-based matching to connect members with the most appropriate therapist or prescriber
Collaborate with clinical teams to understand provider specialties, availability, and fit
Narrate the reasoning behind clinician matches to build confidence and trust
Utilize Salesforce (and/or internal systems) to track, log, and manage all member interactions with precision
Maintain accurate journey stage tracking, disposition notes, and follow-up actions
Ensure data integrity to support reporting, recovery workflows, and partner referrals
Partner closely with Product, Marketing, Clinical Ops, and Support to improve lead flows and conversion pathways
Support referral partners and high-touch channels requiring concierge-level coordination
Identify delicate or high-risk situations and respond with professionalism, empathy, and composure
Escalate appropriately to clinical supervisors when needed, following established protocols
Qualification
Required
2+ years of experience in Care Coordination, Patient Navigation, Case Management, or a related healthcare role
Bachelor's degree in Psychology, Social Work, Healthcare Administration, or a related field (or equivalent professional experience)
Prior experience in behavioral health or mental health services
Experience using CRM systems required; Salesforce proficiency highly desirable
Comfortable working in Google Workspace and learning proprietary Electronic Medical Record (EMR) systems
Exceptional verbal and written communication skills, with the ability to convey warmth and clarity across phone, email, and chat
Availability Monday–Friday, 9:00 AM–5:00 PM EST
Reliable high-speed internet suitable for remote voice and video communication
Company
Cerebral
Cerebral is a mental health telemedicine company that is democratizing access to high quality mental health care for all.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$487MKey Investors
SoftBank Vision FundAccess IndustriesOak HC/FT
2025-09-11Undisclosed· $25M
2021-12-08Series C· $300M
2021-06-10Series B· $127M
Leadership Team
Kelsey Anderson
Chief of Staff to the CEO
Sarah Griffis
Chief Technology Officer
Recent News
bloomberglaw.com
2026-01-08
Company data provided by crunchbase