Novo Nordisk · 10 hours ago
Director, Program Management
Plainsboro, NJ
Full-time
Onsite
Director/Executive
$187K/yr - $325K/yr
11+ years expNovo Nordisk is a leader in Market Access and Public Affairs, dedicated to improving patient outcomes through strategic engagement. The Director of Program Management will lead teams to optimize access to therapies and ensure operational excellence in patient support programs.
BiotechnologyHealth CareMedicalPharmaceutical
Responsibilities
Develops Field Reimbursement strategy and partners across PSS team to develop materials and educate FRM teams on program solutions
Provide leadership support to FRM team and ensure cohesive partnership between FRM, HUB and Program Management teams
Support all current and future launch products. This includes developing the post script optimal Patient journey and leadership of Patient Support HUB suppliers
Oversee existing patient support programs, manage team responsible for day to day operations with a focus on operational excellence in support of the patient journey
Lead design, implementation and ongoing management of all programs
Partner with analytics teams to develop performance dashboards and interpret operational data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs. Enhance the customer experience via market research to assess program performance, including current and competitive offerings
Function as subject matter expert on patient support solutions and collaborate cross functionally to design and implement programs that compliantly support the company’s patient support objectives for inline and launching brands
Implement standardized auditing and active call monitoring
Develop and maintain SOPs and business rules related to all US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget. Ensure adherence to all compliance and regulatory requirements
Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors’ performance through appropriate metrics. In partnership with Sr. Director, Ops and procurement, negotiate and execute contracts / SOWs
Enhance KPI and metrics strategy for FRM team
Builds and maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes
Works closely with Sales, Marketing & Market Access teams to ensure the design and execution of high-impact program strategies that support patients
Responsible for communication and engagement strategies between field sales, marketing and reimbursement support partners to ensure awareness and escalation of reported issues and customer concerns
Engages with healthcare professionals to address concerns and drive ongoing and appropriate patient support experiences
Develops and presents compelling plans and recommendations for management endorsement
Monitor and assess program effectiveness; implementing data driven improvements to improve program offerings
Support the annual brand planning process with data driven insights
Lead and execute ongoing analyses of the market in terms of coverage and reimbursement issues impacting Novo Nordisk’s products, existing and emerging payer policies, competitive reimbursement landscape, trends, pricing, contracting strategies and potential barriers to provider and patient access
Attends key customer meetings to proactively remain up-to-date on changes and related needs for patient support
Develops recommendations and lead team to implements program changes to ensure ongoing compliance, industry competitiveness and operational excellence
Collaborates with internal and external stakeholders in development of Patient Solutions technology
Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process
Qualification
Required
Bachelor's degree or equivalent required
11+ years of relevant sales, marketing, analytical and/or patient support experience, demonstrating a steady career progression with increasing roles of responsibility within the pharmaceutical or like industries
5+ years of experience with patient support hubs, specialty pharmacies and/or healthcare institutions required
Customer facing reimbursement experience required
Agency/Vendor management experience required
Ability to lead and collaborate on cross-functional teams required
Anticipates problems and roadblocks to avoid crisis management
Must have proven track record of developing accurate short- and long-term business plans, results and follow up
Must have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes
Develops accurate short- and long-term plans, forecasting, and business analysis
Ensures timely execution and follow-up. Meets deadlines
Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required
Preferred
MBA-preferred
Rare disease experience desired
Benefits
Medical, dental and vision coverage
Life insurance
Disability insurance
401(k) savings plan
Flexible spending accounts
Employee assistance program
Tuition reimbursement program
Voluntary benefits such as group legal
Critical illness
Identity theft protection
Pet insurance
Auto/home insurance
Time off pursuant to its sick time policy
Flex-able vacation policy
Parental leave policy
Company
Novo Nordisk
Novo Nordisk is a healthcare company that produces and distributes insulin and other diabetes drugs to treat chronic diseases.
10001+ employees
H1B Sponsorship
Novo Nordisk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (21)
2023 (13)
2022 (10)
2021 (9)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$22M2018-12-05Post Ipo Equity· $22M
1981-07-09IPO
Leadership Team
Lars Fruergaard Jørgensen
President and CEO
Lars Sorensen
President & CEO
Recent News
2026-02-09
Company data provided by crunchbase