Elevatus · 17 hours ago
IT Support Engineer (MSP Experience REQUIRED)
Houston, TX
Full-time
Hybrid
Mid Level
$60K/yr - $60K/yr
3+ years expElevatus is a growing IT Managed Security Service Provider, and they are seeking a Helpdesk L2 Support Engineer to join their team. The role involves troubleshooting and resolving end user, network, and software issues while providing customer service focused IT support to clients, primarily in the medical and legal sectors.
Artificial Intelligence (AI)B2BEnterprise SoftwareIaaSMachine LearningSaaSSoftware
Responsibilities
Troubleshoot and resolve end user, network and software issues
Resolve and document issues
Escalate to senior engineers
Assist clients with the installation, configuration and ongoing usability of workstations, peripheral equipment and software
Perform regular preventative maintenance checks
Diagnose system emergencies when they arise and persevere until they are resolved
Setup of new user profiles and software installation
Work with vendor representatives to resolve software and hardware issues
Install and/or upgrade Microsoft Operating Systems
Follow defined processes and standards
Review security parameters with clients and make recommendations on changes according to our standards and processes
Work on projects (i.e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, SAN setups, etc.)
Participate in project planning, and solution delivery
Qualification
Required
MSP specific experience REQUIRED
3+ years of solid MS Windows experience
Microsoft 365 and Microsoft Azure experience
Excellent problem-solving and customer service skills
Excellent written and verbal communication skills
Ability to learn and retain new technology skills and troubleshooting processes
Must be a team player and enjoy a fast-paced environment
Ability to multitask and effectively prioritize client issues
Hands-on experience with troubleshooting Windows products, VPN's, performance issues, peripherals, and M365
Successful completion of designated MS Certifications
Benefits
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Elevatus
Elevatus is a leading tech company that offers an award-winning hiring platform and futuristic video interviewing software
11-50 employees
H1B Sponsorship
Elevatus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Early StageTotal Funding
$10.5MKey Investors
Global Ventures,Wa’ed Venturesotf Jasoor Ventures
2022-09-21Series A· $10.5M
2020-07-01Seed
Leadership Team
Yara Burgan
CEO
Yacoub Zureikat
Co-Founder
Recent News
UAE Business Review
2025-12-17
2025-11-05
Company data provided by crunchbase