COPE Health Solutions · 8 hours ago
Director, Customer Success and Technical Solutions
California, United States
Full-time
Hybrid
Director/Executive
$172K/yr - $218K/yr
8+ years expCOPE Health Solutions is a national tech-enabled services firm focused on powering success for health plans and providers. The Director, Customer Success and Technical Solutions will bridge technical expertise with customer outcomes, supporting the sales team and ensuring client success during implementation.
ConsultingHealthcareProfessional ServicesHealth Care
Responsibilities
Support the sales team in preparing and delivering demos, tailoring pitches to showcase platform strengths while demonstrating value through ROI-focused examples
Identify key use case for priority client types that define how our team powered by ARC solves for the use case through workflows, slides, and other content
Support client relationships to ensure adoption, retention, and expansion, including training on platforms and resolving integration challenges
Lead quarterly client user groups to enhance collaboration between clients to build stronger engagement
Provide hands-on technical guidance, such as designing workflows for data aggregation, analytics tools, and tech capabilities to support clinical and financial goals
Act as a strategic advisor for clients, troubleshooting data integrations and architecting solutions to enhance value-based care outcomes
Monitor industry trends in healthcare tech to ensure success, engineering, product, and sales teams
Develop and articulate strategic recommendations aligned with client goals related to quality performance, cost management, and financial sustainability
Partner with analytics, finance, clinical and actuarial resources to assess cost drivers, risk adjustment performance, and quality outcomes
Build and manage strong executive-level relationships with client leadership, serving as a trusted advisor throughout the engagement lifecycle
Contribute to thought leadership through development of articles, case studies, sales materials, internal curricula, and client-facing content
Support the professional development and growth of direct reports and team members in line with the values and culture of the organization; serve as a leader/mentor to generate a vision, establish direction, motivate team members, create an atmosphere of trust
Qualification
Required
Master's degree in an applicable field preferred (e.g., MBA, MPH, MHA, MPA)
At least 8 years of health care analytics and/or consulting experience of progressively advanced reports, data management and visualization experience
Knowledge of technology needs for Health plans, MSSP/ACO REACH, CA RKK and delegated IPAs
Proven experience in SaaS platform engineering, development, or technical leadership, with a strong understanding of software architecture and delivery
Exceptional communication and presentation skills, with the ability to distill complex technical concepts for non-technical audiences, including sales teams and clients
Experience collaborating with cross-functional teams, including sales, engineering, product, finance, and clinical stakeholders
Prior experience in: Population health management reporting and analytics, Health information technology, Health care policy with experience in CMS, Medicare, and Medicaid contracts, Healthcare claims data and clinical data integration (EMR, HIE, etc.)
Strong project management skills, including organization, prioritization, and problem-solving skills; strong oral, verbal and interpersonal communication skills. Ability to take direction and feedback from both internal and external stakeholders
Ability to work effectively on multiple projects in a fast-paced environment
Benefits
Comprehensive, affordable insurance plans for our team and their families
Yearly stipend for wellness-related activities
Paid parental leave program
Company
COPE Health Solutions
COPE Health Solutions is a national mission-driven consulting firm that partners with health system and payer clients and provides.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.5MKey Investors
MindTree
2022-04-05Series A· $7.5M
Leadership Team
Allen Miller
Principal & CEO
Recent News
2025-08-13
2025-04-02
2024-05-20
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